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Associate in Hotel and Restaurant and Management
University of Perpetual Help Binan, Laguna
My Skills and Competencies
Social Media Management
Bookkeeping VA
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
One Virtual Desk
(Virtual Assistant)
- Real estate cold caller both real estate broker and investor – Outbound call for leads to pre-qualify properties
- Skip tracing – Phone number look-up for target leads
- Administrative Assistant – Process administrative requests that are in line with the business owner’s needs
- Social Media Content Creator – Creatives using Canva, Offeo, Adobe Lightroom
- E-mail Marketer – Sending email blasts to potential leads that are subscribed to companies’ profile to look for potential partnerships and sales.
- CRM management.
- Provide constant and real time communication with the team for updates.
2018
-
2020
iQor Philippines
(Customer Service Representative, Subject Matter Expert)
- Assist customers with phone etiquette and provide customer service satisfaction.
- Resolve technical issues (Network and Device issues)
- Resolve bill related issues (process payments, bill disputes, Bill inquiry, refunds)
- Order Support
2016
-
2018
IBM Philippines
(Business Support Representative)
- Generate ticket for all businesses that acquired IBM machines.
- Gather specific information before dispatch.
- Analyze machine issue and dispatch ticket to a specific technical department.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping VA
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.