2022
Bachelor of Secondary Education major in English
Bulacan State University
My Skills and Competencies
Social Media Management
Communication Skills
Calendar Management
Team Player
Certificates
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My Experience and Education
2019
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2020
Kuk-che Uhagon Training Academy
(ESL Tutor)
Introduce cultural aspects of English-speaking countries to help students understand the nuances of language and communication in different contexts
2021
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2024
Mind Dragon Philippines
(Contact Center Representative)
Handle a large volume of inbound and outbound calls in a timely manner. Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary. Identify customer needs, research issues, resolve complaints, and provide solutions. Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team. Recommend improvements for systems and processes to boost organizational efficiency.
2024
-
Present
Rise and Shine Realty Corporation
(Sales Manager(FREELANCE))
Responsible for overseeing all aspects of the sales process, from recruiting and achieving sales goals. This involves a wide range of responsibilities, encompassing both managerial and strategic aspects of the business.
2024
-
Present
Prulife UK Ph
(Licensed Financial Advisor(FREELANCE))
Help clients assess their insurance needs and recommend appropriate coverage for life, health, disability, and property. We ensure clients have adequate protection against potential risks.
2020
-
2021
Shopee Xpress
(Administrative Staff)
Support to the administration department to ensure smooth day-to-day operations. This includes cross-communication between departments, clerical work, and assistant duties.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Real Estate Virtual Assistant
Implementing sales techniques, market dynamics, and strategic aspects of the business.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.