2018
Bachelor of Science in Agriculture major in Enterprise Management
University of Southeastern Philippines
WORK WITH ME
“I love helping busy entrepreneurs achieve their goals & focus on what truly matters - growing their businesses while sustaining a healthy work-life balance." 💸✨
I'm a Licensed Agriculturist and with my humble beginnings as an Office Admin Assistant and Customer Service Representative way back in 2018, I am now a professional virtual assistant. I have past experience as a Text-based Tutor for Course Hero as well.
My ultimate goal is customer satisfaction and I look forward to learning new things every day.
If you want to work with me, email me at catalinomelin@gmail.com so that we can schedule a discovery call and see if we are a good fit.
My Skills and Competencies
Virtual Executive Assistant (Organized and Efficient)
Customer Support Service (Organized and Efficient)
Social Media Management (Creating Strategic Plan for your Business Brand)
Graphic Design using Canva
Cold Calling & Appointment Setting
Real Estate Virtual Assistance (Reliable)
Certificates
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My Experience and Education
2022
-
present
Alile VA
(LEAD GENERATION/ADMIN VIRTUAL ASSISTANT)
• Conducts customer research, tracks, maintain, and update leads. Contact prospects to qualify leads and provide accurate information to management.
• Manage filing systems, update records, and organize documentation.
• Conduct research and create reports on various topics based on the needs of the executive.
• Upkeep important information and documents organized electronically.
2021
-
2022
City Agriculture Office
(OFFICE ADMINISTRATIVE ASSISTANT)
• Checking incoming paperwork (correspondence, invoices, and making copies before distributing).
• Manages calendar of activities and email management.
• Liaise with the section head for reports and data required by City and Regional Offices.
• Consolidate data and forms for reports.
2021
-
present
Course Hero
(Text-based Tutor)
2019
-
2020
Infitel BPO Company
(Client Care Operator)
● Answer client questions and concerns over the phone.
● Get new potential clients started by registering them.
● Gather important information and update details on clients’ accounts.
● File disputes and submit clients’ requests on their behalf.
2018
-
2019
Alfalink BPO Company
(APPOINTMENT SETTER/COLD CALLER)
• Make appointments with prospective customers via cold calling
• Utilize software, databases, scripts, and tools appropriately
• Deal with complaints or doubts to safeguard the company’s reputation
• Keep records of customer’s personal information accurately in a computer system
My Services
Virtual Executive Assistant (Organized and Efficient)
Set appointments, respond to emails, make meeting arrangements, and create and execute tons of to-do lists.
Social Media Management (Creating Strategic Plan for your Business Brand)
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Cold Calling & Appointment Setting
Verify leads, schedule appointments and email the information for you to call when the prospect is expecting your call.
Customer Support Service (Organized And Efficient)
Manage your calendar appointments, emails, and many other tasks that come up.
Lead Generation
Customer research, tracks, maintain and update leads. Qualify leads and provide accurate information to management.
Graphic Design Using Canva
Design brand assets for print and social media posts, and more using Canva.