2018
Bachelor of Science in Agriculture major in Enterprise Management
University of Southeastern Philippines
WORK WITH ME
“I love helping busy entrepreneurs achieve their goals & focus on what truly matters - growing their businesses while sustaining a healthy work-life balance." 💸✨
I have 4+ years of experience in administration, customer support, and social media management. I have worked with local and international clients. My ultimate goal is customer satisfaction and I look forward to learning new things every day.
If you want to work with me, email me at catalinomelin@gmail.com so that we can schedule a discovery call and see if we are a good fit.
My Skills and Competencies
Virtual Administrative Assistant (Organized and Efficient)
Customer Support Service
Social Media Management (Creating Strategic Plan for your Business Brand)
Graphic Design using Canva
Cold Calling & Appointment Setting
Certificates
My Experience and Education
2023
-
present
Bouy
(SEO Growth Assistant)
• Fix backlinks to enhance the website's search engine ranking.
• Improve on-page SEO elements to boost website performance.
• Breaking out FAQs to make them more accessible to our audience.
• Creating pins and publishing to Pinterest to expand social media presence.
• Email campaign optimization to increase engagement and conversion rates.
• Engage in link-building to improve the website's authority and visibility on search engines.
2020
-
2023
Freelance
(Social Media Manager and Marketer)
• Manage different platforms to keep the business active
• Create strategies/approaches for the business
• Social media audit
• Market research and Competitor Analysis
• Scheduling and posting content
• Market research and Competitor Analysis
• Engagement and reaching out
• Manage inbox/comment section
2022
-
2023
Alile VA
(LEAD GENERATION/ADMIN VIRTUAL ASSISTANT)
• Conducts customer research, tracks, maintain, and update leads. Contact prospects to qualify leads and provide accurate information to management.
• Manage filing systems, update records, and organize documentation.
• Conduct research and create reports on various topics based on the needs of the executive.
• Upkeep important information and documents organized electronically.
2021
-
2022
Local
(OFFICE ADMINISTRATIVE ASSISTANT)
• Checking incoming paperwork (correspondence, invoices, and making copies before distributing).
• Manages calendar of activities and email management.
• Liaise with the section head for reports and data required by City and Regional Offices.
• Consolidate data and forms for reports.
2021
-
2023
Course Hero
(Freelance Text-based Tutor)
● I helped students excel in multiple subjects, providing accurate answers, detailed explanations, and effective written communication. My support fostered a positive learning environment, empowering them to understand complex concepts and reach their academic goals with comprehensive solutions.
2019
-
2020
Infitel BPO Company
(Client Care Operator)
● Answer client questions and concerns over the phone.
● Get new potential clients started by registering them.
● Gather important information and update details on clients’ accounts.
● File disputes and submit clients’ requests on their behalf.
2018
-
2019
Alfalink BPO Company
(APPOINTMENT SETTER/COLD CALLER)
• Make appointments with prospective customers via cold calling
• Utilize software, databases, scripts, and tools appropriately
• Deal with complaints or doubts to safeguard the company’s reputation
• Keep records of customer’s personal information accurately in a computer system
My Services
Virtual Executive Assistant (Organized and Efficient)
Set appointments, respond to emails, make meeting arrangements, and create and execute tons of to-do lists.
Social Media Management (Creating Strategic Plan for your Business Brand)
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Cold Calling & Appointment Setting
Verify leads, schedule appointments and email the information for you to call when the prospect is expecting your call.
Customer Support Service (Organized And Efficient)
Manage your calendar appointments, emails, and many other tasks that come up.
Lead Generation
Customer research, tracks, maintain and update leads. Qualify leads and provide accurate information to management.
Graphic Design Using Canva
Design brand assets for print and social media posts, and more using Canva.
Testimonials
Michelle S
We've worked with Melin and one thing we really admire about her is how it was easy to work with her.Her approachability is another quality we greatly value. Navigating the challenges of a startup can be demanding, yet Melin excels in receiving feedback and consistently demonstrates a willingness to brainstorm solutions.
Andrew L
Melin is an excellent virtual assistant who I've been working with at Buoy.
Jean B
Melin's extended tenure and her ability to thrive in a challenging environment stand as a testament to her high-quality services and dedication to her responsibilities. She effectively coordinated the efforts of the marketing, sales, finance, and operations departments. Notably, Melin also played a crucial role in reviewing the work of four other virtual assistants.
Shelley G.
Thank you, Melin! I appreciate you for accommodating my needs.