2021
Bachelor of Science in Mechanical Engineering
University of Cebu
More Info About Me
As an aspiring virtual assistant, I bring a wealth of knowledge gleaned from numerous training programs. With a firm grasp on various administrative tasks and adeptness in communication, organization, and time management, I am poised to offer efficient and effective support to businesses seeking to optimize their operations.
My Skills and Competencies
Bookkeeping with Xero
Data Entry
Bookkeeping with Quickbooks Online
SEO Expert
Certificates
My Experience and Education
2021
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2024
Dreamscape Networks Inc. (Newfold Digital)
(Marketing Consultant / Outbound Retention Specialist)
With a passion for effective communication and relationship-building, I began my career in this company as an Outbound Retention Agent. In this role, I honed my skills in customer engagement and persuasion, consistently exceeding targets and fostering lasting connections with clients. Drawing from this experience, I transitioned into the realm of marketing consultancy, leveraging my expertise to help businesses optimize their strategies and achieve their objectives. Today, I thrive on the dynamic challenges of the marketing landscape, combining my background in retention with innovative marketing techniques to drive tangible results for my clients.
2019
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2021
Universal Tech
(Outbound Sales Specialist)
As an Outbound Sales Specialist, I thrive in the fast-paced world of sales, where every call is an opportunity to make a lasting impression and drive results. With a keen eye for identifying prospects' needs and a persuasive communication style, I have consistently exceeded targets and achieved remarkable sales growth. My passion for building relationships and delivering exceptional customer experiences sets me apart in the competitive sales landscape. Leveraging my expertise in outbound strategies and market insights, I am dedicated to driving revenue and fostering long-term partnerships that benefit both clients and the company alike.
2018
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2019
Convergys Philippines
(Customer Service Associate / Retention Specialist)
Starting my career as a Customer Service Associate, I quickly discovered my knack for problem-solving and genuine empathy for customers' needs. Through diligent work and dedication, I gradually transitioned into the role of a Retention Specialist, where I focused on not just resolving issues but also on understanding and addressing the underlying reasons for customer dissatisfaction. Armed with insights gained from frontline interactions, I developed targeted retention strategies that not only retained customers but also transformed them into loyal advocates. Today, I continue to thrive in the realm of customer retention, driven by the belief that every interaction is an opportunity to turn challenges into opportunities for growth and loyalty.
My Services
Search Engine Optimization
Keyword research, on-page optimization, link building, content strategy, technical SEO, and performance monitoring.
Bookkeeping with Xero
Transaction recording, bank reconciliations, payroll, tax prep, financial reporting, setup, and training.
Bookkeeping with Quickbooks Online
Transaction recording, bank reconciliations, payroll, tax prep, financial reporting, setup, and training.