Hey I am Melcho

More Info About Me

I am Melcho Albero, a results-driven professional with extensive experience in customer service and administrative support. With strong organizational skills and attention to detail, I possess excellent communication abilities and excel at multitasking. I am dedicated to utilizing technology and tools to provide efficient virtual assistance and consistently deliver exceptional
service that exceeds client expectations.

Throughout my career, I have developed expertise in various areas. I specialize in email support, troubleshooting, and app usage assistance, ensuring timely and effective resolutions for users. I am skilled in handling customer complaints, resolving disputes, and utilizing verification processes for efficient problem resolution. Additionally, my ability to optimize productivity through ticket management, notation templates, and saved replies has consistently exceeded expectations.

In my previous roles, I have achieved notable accomplishments. As a Customer Service Associate, I consistently achieved high quality assurance scores while providing exceptional email support. I resolved customer complaints promptly and received commendations for effective problem-solving. Furthermore, I voluntarily supported teammates by resolving their pending tickets, ensuring team productivity and timely completion of tasks.

During my tenure as a Customer Service Representative, I provided technical assistance to web designers across multiple channels. I reduced transfer rates and achieved high customer satisfaction by offering personalized instructions and creating efficient response systems. Additionally, I contributed to reducing ticket handling time through automation and keyword utilization.

In my earlier experience as a Product Sales Specialist, I designed marketing materials, conducted product introductions and demonstrations, and prepared quotations for prospective clients. I monitored sales and inventory movements through daily and monthly reports, leveraging my proficiency in Microsoft Excel. Furthermore, I conducted market research to maintain a competitive edge and maximize profitability.

Prior to my career in customer service and sales, I worked as a High School Teacher, managing a diverse class and maintaining student records. I developed tailored lesson plans and led engaging activities to enhance subject understanding. Additionally, I organized weekly activities for an interest-based club/organization.

I hold a Bachelor's degree in Secondary Education from Central Bicol State of Agriculture - Pili Campus. With my exceptional skills in customer service, administrative support, and dedication to delivering outstanding results, I am confident in my ability to positively contribute to any team or organization.