Blank Year
Bachelor of Science in Psychology
University of Batangas
More Info About Me
I am an experienced Customer Service Specialist and an inspired Virtual Assistant. I always stay positive, work hard and eager to achieve my goals. I spent half of my working years in UAE and half in the BPO world here in the Philippines. Now that I am 41, I fell in love with the quote "You are never too old and it's never too late" My work ethics developed thru experiences and my objective is to make quality results and work, life balance.
My Skills and Competencies
Customer Service Specialist
Social Media Manager
Facebook Ads Management
General Virtual Assistant /Data Entry
Certificates
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My Experience and Education
2019
-
2022
EXL Philippines
(Claims Manager)
• Data confidentiality and secrecy norms of Insurance company are adhered to.
• Maintain complete and detailed information of all assigned clients in the CRM
• Client management from Lodgment to Claim Closure.
• Interpreting Reports
• Follow up with customer’s requirements to move the claim.
• Coordinate with assessors, builders, repairers and specialist to move the claim forward.
• Update customers for the claim’s status
• Process payments and settlements
2022
-
2022
Perth Paediatrics
(Virtual Medical Assistant)
• Check doctor’s clinic/calendar for patient’s appointment
• Book appointment
• Send letters to GP and patient
• Update patient’s file
• Send emails to patients and doctors
2007
-
2010
GEMTECH Global Solution CALL CENTER
(Operations Manager)
• Coordinates with clients.
• Source out clients
• Client Relations
• Qualify clients for Credit Card to be endorsed to the 1st Party
• Answer client’s inquiries.
• Deliver pitch to up sell company and services.
• Meet clients to offer credit card for their company and employees
• Give solutions to their product-related problems.
• Assist in Online/ATM withdrawal and deposit Instructions for Training Operations
• Cheque/Cash Deposit Assistance for Training Operations.
• Personal Loan Assistance for Training Operations.
• Manage the whole Operations.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Customer Service
Customer Service for phone, email and chat.
General Virtual Assistant
Virtual assistant in all fields.