Bachelor of Science in International Travel and Tourism Management
Lyceum of the Philippines University
Senior High School
Fatima University
I am Melanie Mae Alava Merlin, 22 years old. I am a virtual assistant located in Manila, Philippines. I took up a Bachelor of Science in International Travel and Tourism Management. I started working as a visual assistant and social media manager on January 4, 2022. Before I worked as a professional, I worked as a junior graphic designer and customer service representative for a BPO company. Therefore, I learned how to communicate with our clients and how to sell our products to all of our clients.
In addition, I attended the seminar, online training, and free online courses. I took up online training in the biggest company like Google, Lobsters Ink, and Tesda, and right now I'm attending my Harvard University online course.
Furthermore, the reason why I'm into social media platforms is that I've been using social media for decades now but decided to get into it professionally this year. I always use social media to communicate, have fun, edit pictures and videos, meet new people, and gain knowledge. Eventually, I started to grab the opportunity to use my knowledge to help my clients and improve my skills. I knew that this was the kind of career where I could show my talents and combine my artistic abilities with my strategic thinking.
I would like to continue this career to help business owners and entrepreneurs build their businesses and give them motivation by letting them focus on growth and helping them with their daily operations and tasks. I'm grateful and happy that I'm using my knowledge to help my clients boost their businesses and know their brand names.
Lyceum of the Philippines University
Fatima University
To maintain a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Resolve product or service problems by clarifying the customer's complaint
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic design is a craft where professionals create visual content to communicate messages.
"I really love your work, Ms. Melanie. All I can say is that this is the best design that I have ever had in my business. Because of your creativity, I gained more followers and profits.
Thank you for your patience and understanding sa paggawa ng lahat ng request ko. I am grateful to be part of your work."