2014
BSBA Marketing
Saint Louis University
More Info About Me
Hi, I’m Melanie, an aspiring Virtual Assistant with knowledge in General Virtual Assistance and Customer Service. I am dedicated, efficient, and willing to learn new skills. Committed to continuous learning and contributing to the success of a forward-thinking organization that values customer satisfaction.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
My Experience and Education
2021
-
2022
Concentrix
(Customer Care Specialist Advisor)
· Managed high volumes of incoming calls and resolved complex product/service issues.
· Identified customer needs, provided tailored solutions, and ensured timely follow-up.
· Built and maintained strong relationships with customers, fostering trust and loyalty.
· Consistently met and exceeded sales targets and performance metrics.
· Handled customer inquiries, complaints, and account management in a professional manner.
· Contributed to customer retention by delivering an excellent overall experience
2017
-
2019
Sitel
(Customer Service Representative)
· Provided product/service information and
resolved issues through multiple communication
channels.
· Delivered in-depth product knowledge to help customers make informed decisions.
· Processed customer orders, requests, and
complaints, ensuring timely and accurate resolution.
· Maintained a positive, empathetic, and
professional attitude toward customers.
· Collaborated with colleagues to improve
customer service efficiency and provide
valuable feedback.
· Recommended additional products/services to customers based on their needs
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.