2015
Business Administration Major in Marketing Management
Global Reciprocal Colleges
More Info About Me
A single mom, cat owner, an older sister and a bread winner who wants nothing but to give
her family the best of everything. Melanie is a brave, enthusiastic and positive individual who get to do what she loves while helping people and provide them with quality service. Melanie loves music and her musical tastes are motivated by her own personal stories and journeys. Nothing brings more pleasure to Melanie than making something out of nothing. With her extensive experience in customer service, she is capable of prioritizing and managing complex situations with proficiency. Over the years, she has certainly honed her skills in communicating and building relationship with her customers.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Skin Matters Med Spa
(Virtual Frontdesk)
- Greeted and checked-in clients for appointments, ensuring a positive experience from arrival to departure
- Scheduled appointments, answered phone calls and responded to website and email inquiries in a timely and professional manner
- Promoted products and services, upsold when appropriate, and kept inventory up to date
- Managed business website and social media accounts for business contents and promotions
- Performed graphic design using Canva
2022
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2022
TDCX
(Customer Service Representative)
- Provided technical support to customers using Facebook’s advertising platform including troubleshooting issues, resolving problems and answering questions
- Resolved customer issues through call and chat with a focus on providing exceptional customer service
- Maintained a high level of quality and productivity, meeting or exceeding individual and team targets
2021
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2022
Taskus
(Technical Support Representative)
- Provided technical support to customers using Mindbody wellness platform including troubleshooting issues, resolving problems and answering questions
- Responded to billing inquiries and processed payments with the payment platform
- Maintained accurate customer records and case notes in a customer relationship management (CRM) system
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.