Hey I am Melanie

More Info About Me

I describe myself as a resourceful, customer-focused, flexible and a person who will go out of her way to deliver excellent service to my client. My uniqueness in creativity and transparency in my work brings positive sights and energy about me to my clients. I can assure of delivering the works done on time given by the client.

Melanie Estopia
Iligan City, Philippines
Freelancer
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My Skills and Competencies

customer service
General Admin Assistant
Social Media Management
QuickBooks Specialist
Data Entry
Content Creator

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2011
Bachelor of Science in Computer Science

Western Mindanao State University

2022 - 2023
Tony NFT
(Discord VA / NFT VA)

- Join the relevant channels and achieved the goal of being one of the “whitelisted” through interacting with other members, producing fan art, playing certain games and participating in giveaways of the project.
- Reaching certain levels in discord.
- Assisting others in the channel with question/advice.

2004 - 2005
Microtech Internet Cafe
(Customer Service Specialist)

- Assist customers when they have trouble or questions using computer software such as MS Office and all software that is being used in the cybercafé.
- Provide services such as encoding and printing.
- Provide excellent customer care.
- Keep accurate records of logs and inventories of the shop.
- Time customers of the number of minutes or hours they will use the computer or internet.

2019 - 2020
Elevate
(Social Media Manager)

- Increasing Organic likes
- Boosting engagements in her Facebook page and Instagram
- Writing Articles about SMM
- Create Content as an ad creative using Canva

2002 - 2003
Estopia’s Law Firm
(Assistant Secretary)

- Managing records and calendars to make sure everything functions smoothly.
- Encoding and printing of documents.
- Answer phone calls, take notes/messages from clients and redirect calls when appropriate.
- Maintain and update inventories of the books on the shelves.
- Performing office duties, such as answering phones, liaising with clients, or running errands.

April 2020 - May 2020
JohnAnne Travel and Tours
(General Virtual Assistant)

- Responsible for creating content in her travel page.
- Create a content plan for her Facebook page.
- Scheduling and posting of a post.
- Managed to make a campaign ad to attracts customers.

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

QuickBooks Specialist

Track expenses, manage cash flow and create invoices.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Iligan City,
Philippines


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