Hey I am Melanie

Maximum Solution Corp
(Customer Service Asst / Order Processor)

•Daily receiving of sales orders for processing and encoding in the system.
•Assist inquiries regarding products, accounts, and order status.
•Handling some requests via phone calls, email, and text that should be communicated accurately.
•Coordinating via phone calls, email, or text to courier or the assigned warehouse about the delivery update, delivery schedules in different areas all over the Philippines, and some requests to change the delivery information such as address, date, and time.
•Monitoring of orders from encoding, invoicing, warehouse dispatch, delivery, and up to receiving of orders of customers.
•Communicating correct information with doctors and/or their secretaries, medical/sales representatives, patients, and assigned coordinator regarding the following:
commercial stocks and expiry dates available from different areas of the warehouse
account status, payment terms, and available credit limit
documents needed to maintain their account
investigation of complaints and reasons for returned or rejected products
•Data and details received daily should be accurately processed and informed.
all information of orders processed should be correctly encoded in the system to be invoiced such as the name of the account, delivery address, contact number/person, delivery schedule, ordered product, quantity, price discounts, and deals
sales orders that are required to be Guaranteed (for extended payment term and price discounts)should be properly prepared and approved by the assigned signatories
providing monthly sales report and detailed order monitoring report