2018
BS Mass Communication
AMA Online Education
More Info About Me
Hi, I'm Mel Angie Estrada, a highly skilled and experienced Virtual Assistant with a strong background in customer service, technical support, and quality assurance. With nearly a decade of experience working for global companies such as Amazon, Epson, iPrimus, AOL, POSH, and LOVEVERY, I’ve developed a solid foundation in delivering excellent support across voice, chat, and email channels.
Throughout my career, I’ve helped customers with a wide range of needs—from resolving order issues and processing refunds to troubleshooting technical problems and managing online accounts. I’ve also worked directly with businesses, supporting event organizers on social platforms like POSH and assisting parents with subscription-based products at LOVEVERY. In previous roles, I’ve taken on leadership responsibilities such as Quality Assurance, where I evaluated team performance, led call calibrations, and conducted coaching sessions to maintain high service standards.
My strength lies in my ability to communicate clearly, solve problems efficiently, and adapt quickly to new tools, platforms, and workflows. Whether you’re a small business owner, startup founder, or a busy entrepreneur, I’m here to support your operations with professionalism, reliability, and a proactive mindset.
Let’s work together to help your business run more smoothly and your customers stay satisfied.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2025
Partnerhero PH
(Customer Service Specialist II (Chat and Email Support))
As a Customer Service Specialist II (Chat and Email Support), I provided support to new and existing businesses through real-time chat and email, serving as a key point of contact for multiple accounts, including POSH and LOVEVERY. For POSH—a social event platform focused on connecting people through real-life experiences—I assisted event organizers in setting up and managing their accounts, facilitating event creation, ticketing, and attendee communication, effectively acting as the liaison between organizers and attendees. For LOVEVERY, a subscription-based toy company focused on child development, I supported customers with order-related issues, including processing refunds and replacements for damaged or delayed items. I also handled account management tasks such as updating customer information, assisting with Play Kits delivery preferences, processing skips, and handling cancellations, all while ensuring a high level of customer satisfaction and professionalism.
2023
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2024
Peak Outsourcing Inc.
(Customer Complaints Representative)
As a Customer Complaints Representative for the 3M Combat Arms Earplug Lawsuit project, I supported veteran plaintiffs in filing legal claims by gathering and reviewing relevant information and documentation to determine case validity, and effectively communicating with clients and ensure accurate and complete case submissions to the legal team, all while handling sensitive information with professionalism and confidentiality.
2021
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2022
Telus International PH
(Technical Support Representative)
Technical Support Representative for the AOL email account, I provided assistance to customers in troubleshooting various email-related issues, including login problems, sending/receiving errors, and account accessibility concerns. I also guided users on managing their email settings, organizing their inbox, and configuring preferences for a better email experience. Additionally, I supported customers in understanding and availing AOL’s products and protection plans to enhance their account security and service features.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.