2015
Bachelor of Science in Hotel and Restaurant Management
Our Lady of Fatima University, Antipolo City, Rizal
More Info About Me
With a passion for driving business growth and a proven track record of success, I am a dynamic and results-oriented professional with over 7 years of experience in the business industry. My diverse background encompasses a wide range of roles, each building upon my skills and expertise to bring a unique perspective to any challenge.
As a Business Development Manager, I utilized my strategic thinking and creative problem-solving to develop plans and marketing strategies that fueled company growth, resulting in a 30% increase in revenue during my first year on the job. My expertise in negotiations, sales, and partnership development have also allowed me to close key deals, such as a 5-year exclusivity agreement secured with a single 15-minute call.
My customer service skills were put to the test as a remote Customer Service Representative for a fast-paced healthcare account, where I demonstrated my ability to professionally respond to customer inquiries while adhering to mandatory privacy and ethics programs.
My experiences as a Business Development Coordinator and Branch Operations Coordinator have honed my skills in maintaining company documents, building relationships with clients and upper management, and providing insightful reports to company leadership.
And let's not forget my background as a Barista Trainer, where I honed my ability to thrive under pressure, deliver legendary customer service, and effectively train and coach others. With a "customer-comes-first" attitude and a talent for quickly establishing relationships, I made a lasting impact on the team.
Combining my passion, drive, and diverse skill set, I am confident in my ability to make a meaningful contribution to any organization. Let's work together to achieve outstanding results!
My Skills and Competencies
Social Media Management
Graphic Design
Data Entry
Content Creator
Customer Service
Certificates
My Experience and Education
2019
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2023
Ava Trese Crafts
(Business Development Manager)
• Researched, developed & implemented strategic business plans and marketing strategies.
• Boosted company revenue by 30% during the first year of employment.
• Negotiated with a client for a 15-minute call and was able to close a deal of 5-year exclusivity agreement that increased the company’s revenue.
• Managed business relationships, contract negations, sales, pricing, billing, and logistics.
• Created and fostered long-lasting partnerships business partnerships that played a key role in the company’s success.
2022
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2023
Teletech Philippines
(Customer Service Representative II)
• Worked remotely handling fast-paced inbound/outbound calls of a Healthcare Account.
• Adheres to and participates in Company’s mandatory HIPAA privacy program/practices and Business Ethics and Compliance programs/practices.
• Proficiently and professionally responded to customers/members and other representatives’ questions, requests, or inquiries pertaining to services, products, billing, equipment, claims, and even technical problems.
November 21, 2021
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March 2, 2022
Food Baskets Corporation
(Business Development Coordinator)
• Managed and maintained the company's official documents and other confidential files.
• Establish and maintain excellent relationships with upper management and clients through continuous verbal and written communications.
• Review, summarize and analyze all documents and communications pertaining to negotiations to produce and provide redacted contracts as well as an outlined report detailing terms requiring further attention and report it directly to the President/CEO.
• Engaged in biweekly meetings with the President, Vice President, and Department Heads to brainstorm new ideas and processes.
September 18, 2021
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November 20, 2021
Food Baskets Corporation
(Branch Operations Coordinator)
• Responsible for collecting orders from 26 branches including schools, hospitals, bpo and industrial companies.
• Keep Branch Heads informed on the status of their order, reconcile errors in a cost-effective manner, resolve post-order issues and follow up to ensure all branches’ needs are fulfilled.
• Completes and submits all sales-related reporting accurately and in a timely manner including (shippers, invoices, inventory audits, weekly/monthly and other reports, etc.).
• Reports directly to the President/CEO.
2016
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2019
Starbucks Coffee Philippines
(Senior Barista | Barista Trainer)
-Apply basic negotiation skills and techniques.
-Coach the team for service performance.
-Conduct orientation and training.
-Coordinate food and beverage service.
-Develop a work team.
-Maintain displays.
-Maintain inventories.
-Manage operations for service excellence.
-Manage productivity improvement.
-Manage service performance.
-Manage workplace safety and health system.
-Provide quality control for service.
-Solve problems and make decisions at managerial level.
-Supervise, motivate and empower staff.
2014
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2014
McDonald's Philippines
(Service Crew)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.