AB Sociology
Ateneo de Davao University
Results-driven and detail-oriented, professional with extensive experience in hotel management, e-commerce, sales,human resources, and administration. Proven ability to lead teams, develop marketing strategies, manage operations, and enhance customer satisfaction. Adept at handling financial records, booking platforms, and staff training, ensuring seamless business operations
Ateneo de Davao University
Manage employees for planning, marketing, coordination, and
administration of hotel services.
Develop and implement marketing strategies to increase sales
and customer engagement.
Monitor guest arrivals and booking procedures via the Sabee
Application.
Organize and update tasks for employees regarding room
arrangements, reports, and bookings.
Handle inquiries, requests, and concerns via Booking.com,
Agoda, Expedia, and Trip Extranet.
Manage daily and monthly financial reports and petty cash
transactions.
Supervise guest special requests and transportation services.
Managed shop operations, merchandising, and inventory
control.
Handled social media accounts, developed content, and
monitored engagement using Canva and Snapseed.
Supervised employees, conducted onboarding, and ensured
compliance with company policies.
Processed cash handling, register balancing, and bank
deposits.
Maintained a clean and organized environment for employees
and customers
Maintains safekeeping of sensitive and extensive confidential information and important files.
Supports senior-level managers and supervise other support staff.
Processes expense report and maintains department database records.
Prepares and provides response to client’s important mails.
Checks Invoices, Payment Receipts (T/T copies) and update client’s payment.
Processes a variety of documents, forms and files from clients.
Handles sensitive and extensive confidential information.
Follow up/prepares hard copies documents for our clients documentations/shipping requirements.
Schedules business meetings with clients.
Compiles reports, payments, maintains database and enters new data.
Follow up clients shipping documents, tracks shipments and payments.
Performs duties as assigned.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Scheduling appointments, handling correspondence, and managing records.