2016
BS Tourism and Hospitality Management
Colegio de San Lorenzo
More Info About Me
Delighted to have you here, dear reader! This information is a gateway to a deeper understanding of who I am. Armed with a BS degree in Tourism and Hospitality management and a rich customer service background, my commitment to constant learning is unwavering. Together, let's embark on a journey to refine our behavioral aspects and achieve greatness.
My Skills and Competencies
Bookeeper
Social Media Management
Data Entry
Executive Virtual Assistant
Certificates
×
![]()
My Experience and Education
September 2024
-
present
AHG Hotel & Resorts
(Events Executive)
I am specializing in weddings and social events, I oversee the planning and execution of memorable, seamless celebrations. My role involves coordinating with clients to understand their vision, managing timelines and budgets, liaising with trusted suppliers, and ensuring every detail from décor to logistics is flawlessly delivered. I strive to create personalized experiences that reflect each client’s unique style while ensuring a stress-free planning process.
August 2021
-
July 2023
Magsaysay Maritime Corp (P&O Cruises)
(Reception / Events Manager)
Reception Manager oversee the reception area, ensuring a welcoming and efficient guest experience. Manage reception staff, schedules and daily operations. Ensuring a smooth embarkation and disembarkation for the guests.
Events Manager arranging the events onboard like wedding, renewal of vows, commitment ceremony etc. Collaborates with various departments to ensure seamless execution.
March 2018
-
June 2020
Magsaysay Maritime Corp (P&O Cruises)
(Senior Receptionist)
Process all guests at embarkation/registration according to the embarkation SOP. This includes, check-in, collecting passports and other documents. Issue boarding cards to each guest embarking. Maintain a working cash flow for the cashing of guest travellers checks, collecting payments, etc. This fund has to be balanced daily. Receipts are to be submitted to the Night Auditor for processing. Shortages are the responsibility of the Receptionist. Process guest credit-card vouchers for eventual settlement of their voyage Account. Ensure that all guest complaints received at the Reception Desk are either settled immediately or referred to the relative party for follow up. Guest to be promptly advised of all actions taken. Become knowledgeable concerning all facets of shipboard organisation and services, ports of call and shore excursions. Receive and inventory lost and found items. Inventory of found items has to be completed in a presence of person submitting them and both parties sign inventory log. Maintain a log of all found items and reports of lost items.Ensure that the Reception area is kept in a presentable, clean and orderly manner at all times.
May 2016
-
March 2018
The Manila Hotel
(Senior Receptionist)
Assisting for check in and check out ensuring to achieve guests satisfaction by promptly attend all guests request and inquiries. Provide information about the hotel services, amenities, and local attractions.
My Services
Bookeeper
Remote bookkeeping support. Manages financial records, reconciles accounts, saves time and ensures accuracy.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Executive Virtual Assistant
Remote admin support for executives. Handles tasks, saves time, increases productivity.
Testimonials
Coach Dhamielyn
I do not doubt that Gemalyne will excel in any virtual assistant role she takes on. Her professionalism and eagerness to learn make her an asset to any team. It has been a pleasure working with you, Gemalyne, and I wish you all the best in your future endeavours.