2018
Bachelor of Science in Business Administration major in Marketing Management
Bulacan State University
More Info About Me
As a seasoned professional with extensive experience in customer service, I have honed my skills in handling various customer inquiries such as account updates, billing inquiries, basic technical support, sales pitches, and retention calls aimed at retaining customers who were considering cancelling their accounts.
With a solid foundation in Bachelor of Science in Business Administration with a major in Marketing Management, I moved on to an accounting role where I managed tax-related documents, monitored billing, recorded expenses reports, handled mandatory benefits such as SSS, PhilHealth, and Pag-IBIG, and managed payroll. Despite the challenges that came with the position, it was a fulfilling role that provided me with valuable skills in financial management.
In addition to my accounting role, I also worked part-time as a social media assistant, where I was responsible for summarizing website reports and posting them on LinkedIn every day. This position allowed me to refine my writing and research skills, as well as develop my social media management abilities.
Overall, my diverse work experiences have contributed to my extensive skill set and have equipped me with the tools necessary to excel in future roles. I remain committed to learning and growing as a professional in the business world.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2023
G2 (Chris Perrine)
(Social Media Assistant)
As a social media assistant, I am responsible for summarizing reports from the website and posting them on LinkedIn on a daily basis.
2019
-
2023
Full Force Consultancy Services
(Accounting and Admin Staff)
• As an accounting staff, my responsibilities include:
• Processing tax-related documents
• Monitoring billing activities
• Recording expenses reports
• Handling mandatory benefits such as SSS, PhilHealth, and Pag-IBIG
• Managing payroll activities
2018
-
2019
Sitel
(Customer Service Representative)
• In my previous role as a Customer Service Representative at Sitel, I was entrusted with a range of responsibilities related to customer service.
• I efficiently handled customer inquiries related to account updates, billing inquiries, basic technical support, sales pitches, and retention calls.
• My main focus was to provide prompt and satisfactory resolutions to customers, which helped in enhancing customer satisfaction and loyalty.
• I also conducted retention calls to retain customers who were considering cancelling their accounts, using my effective communication skills to successfully persuade them to stay.
• My ability to handle multiple tasks while maintaining a positive attitude was vital in achieving the goals of the company.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.