2009
BS in Business Administration Major in Management Accounting
Baliuag University
More Info About Me
Most people call me Em. I was a Membership Consultant in a Fitness Industry where I helped a lot of people to start their fitness journey. But prior to that, I used to work as a Customer Service Representative in the BPO industry for many years. It was the core of my career. I really love interacting with people.
My Skills and Competencies
Social Media Manager
Customer Care Professional
Data Entry
Bookkeeper
Certificates
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My Experience and Education
2019
-
2021
Royal Gym (Al Ain Ladies Club)
(Sales Consultant)
• Responsible for producing consistent monthly sales by enrolling
prospective members in the club utilizing the Sports & Health
Relationship-Selling process.
• Met and exceeded monthly individual quotas and club quotas and
converted 90% of all leads into quality memberships.
• Generated new leads through online outreach, social media (Twitter,
Facebook, Instagram), email marketing campaigns, and referral-based
campaigns.
• Handled inbound calls, and identified potential marketing
opportunities for the sports club and bring in new members.
• Conducted tours of our facility for inquiring guests.
• Conducted price presentations for memberships.
• Built rapport with all members and guests of the sports club to improve
relationships and gain referrals.
• Worked closely with other departments to promote sales contests,
clarify information, and distribute reports.
• Gathered, analyzed, and reported daily/weekly/monthly sales and
service statistics.
2016
-
2017
Tata Consultancy Service (Australian Gas Network)
(Senior Associate Analyst)
Provides clear and complete instructions and helpful information to clients. Accurately and promptly answers helpdesk and telephone queries regarding Australian Gas Network program.
2014
-
2015
VXI Global Solutions (American Express)
(Customer Care Professional)
Provides general information about American Express credit cards. Gives details about customer’s bill. Resolves customer complaints, makes sure that all enquiries are answered. Ensures excellent customer service. Upselling.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Customer Service
Help customers with complaints and questions, give customers information about products and services.
Bookkeeping
Helps business survive an audit by making sure your financial records are in order and your deductions are legal.