2009 -2010
Hotel and Restaurant Management
Laguna State Polytechnic University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Mallberry Suites Business Hotel
(Reservation Officer)
Answer phone calls and attend to guests requests to book rooms.
Send and receive emails and monitor inbox for bookings.
Take and manage online booking through an online booking system.
Manage bookings effectively.
Ensure front desk staff are kept up to date with bookings.
2016
-
2018
Mallberry Suites Business Hotel
(Telephone Operator)
Answering incoming calls.
Receives guest messages.
Provides information about hotel services.
Keep records of calls received by all departments.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.