Hotel and Restaurant Management
Laguna State Polytechnic University
Laguna State Polytechnic University
Answer phone calls and attend to guests requests to book rooms.
Send and receive emails and monitor inbox for bookings.
Take and manage online booking through an online booking system.
Manage bookings effectively.
Ensure front desk staff are kept up to date with bookings.
Answering incoming calls.
Receives guest messages.
Provides information about hotel services.
Keep records of calls received by all departments.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.