2017
Bachelor of Public Administration
Bukidnon State University
More Info About Me
I'm a naturally positive person who views every day as an opportunity to learn something new! My professional background is surprisingly diverse, spanning high-volume support in Telecommunications (handling everything from billing details to payment plans) and specialized account management in Healthcare (focusing on provider benefits, eligibility, and authorization processes).
This experience has taught me that the best way to solve any problem is with clear communication and a proactive, "can-do" attitude. I'm always ready to dive into a new subject or skill set and use my adaptability to deliver exceptional service.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2025
-
2025
Concentrix
(Customer Service Representative)
Manage healthcare accounts for providers, focusing on verifying member benefits and eligibility, explaining claims status and procedures, and checking prior authorization requirements.
2021
-
2022
Sykes Philippines Inc
(Customer Service Representative)
Handled payment collection for a telecom company, including negotiating payment plans and explaining billing details to customers.
2017
-
2018
Convergys
(Customer Service Representative)
Managed high-volume customers inquiries via phone and chat, educated clients on their transfer of ownership process and processed and average of 80 applications per shift.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.