Bachelor of Science major in Hotel and Restaurant Management
Mindanao State University – Main Campus
I have been an Email Support for almost two years. My tasks include answering customer queries and concerns via Zendesk and Kustomer, setting appointments, and managing Google Calendars. I am also an HRM graduate with over one year of experience as a Phone Support and nine months of experience as an Office Administrative Assistant in two different universities.
I can also do Social Media Managing and Marketing, using social media sites such as (Facebook, Twitter, Instagram, Tiktok, and Linkedin). I can also do research and use Google Drive and Spreadsheets to organize all your social media transactions.
My additional skills are:
Photo editing with the use of Adobe Lightroom.
Graphic designing with the help of Canva.
Video editing using Wondershare Filmora.
Proficient in MS Office, such as MS Word, MS Excel, and MS Powerpoint.
Lastly, I am a team player, hardworking, a fast Learner, passionate to work, and eager to learn new things. I can communicate well in the English language to ensure excellent service.
I can be instrumental in your team since my main objective for my clients is to give outstanding results, long-term relationships, and professionalism.
Mindanao State University – Main Campus
Respond to client emails via Zendesk and Customer, and tasked to schedule meetings and appointments of Prescribers and Patients.
Tasked to set BAC appointment meetings, responsible for receiving bidding documents, performed administrative tasks, and assisted BAC Secretariat Head.
Organized BAC meetings and conferences, tasked to prepare minutes of meeting and resolutions of BAC, and managed the distribution of bidding documents.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.