2005
Bachelor of Science in Hotel and Restaurant Management
College Graduate in Centro Escolar University.
"Experienced Professional with 19 Years of Expertise in People Management and Relationship Building"
Passionate and seasoned customer service professional with 19 years of dedicated experience. Driven by a genuine desire to exceed expectations and foster positive client relationships. Proficient in navigating diverse customer needs with empathy and efficiency. Committed to delivering unparalleled service and enhancing customer satisfaction at every interaction.
Extensive Background in Customer Service and Admin Support
Executive Assistant
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
November 2023
-
March 2024
Concentrix CVG Philippines Inc.
(Healthcare Customer Service Advisor)
Respond promptly and professionally to inbound calls from
healthcare clients, patients, and providers.
Address customer inquiries regarding medical benefits, coverage,
claims, and billing accurately and empathetically.
Assist in scheduling appointments, coordinating referrals, and
facilitating communication between patients and healthcare
providers.
Navigate software systems to update customer information and
records, documenting interactions in the company's CRM system.
Maintain confidentiality of sensitive customer information and
comply with HIPAA regulations and privacy standards.
2016
-
2023
TwentyFourth Bags
(Social Media Manager)
Monitor social media platforms for emerging trends, discussions,
and opportunities to engage with followers, influencers, and
brand advocates, cultivating genuine connections and fostering
customer relationships.
Respond promptly and professionally to comments, messages,
and inquiries from followers, offering product details, assistance,
and support to elevate the customer journey and drive sales.
Evaluate social media key performance indicators (KPIs) and
metrics like engagement rate, reach, conversion rate, and
customer feedback to gauge campaign effectiveness, guide
future strategies, and optimize performance.
Stay abreast of social media trends, algorithm modifications, and
content creation best practices, integrating acquired knowledge
into strategy development and implementation.
2021
-
2023
Love Cocoy
(Social Media Manager)
• Develop and execute a comprehensive social media strategy aligned with the individual's personal brand,
goals, and target audience.
• Create engaging and relevant content for posts, including text, images, videos, and other multimedia
formats, to drive engagement and increase followership.
• Schedule and publish content on the Facebook page, adhering to a consistent posting schedule and
optimizing posting times for maximum visibility and reach.
• Respond promptly and professionally to comments, messages, and inquiries from followers, fostering
positive interactions and building a sense of community on the page.
2021
-
2023
Don Bonitos Sportswear
(Social Media Manager)
Develop and execute influencer marketing initiatives, identifying relevant influencers, negotiating
partnerships, and tracking performance to leverage their reach and credibility.
Plan and schedule social media posts, stories, and campaigns using scheduling tools to ensure consistent
and timely delivery of content across all platforms.
Monitor social media channels for trends, conversations, and opportunities to engage with followers,
influencers, and brand advocates, fostering authentic interactions and building relationships.
Stay informed about industry trends, competitor activities, and social media platform updates, and
incorporate insights into strategy development and optimization.
2013
-
2014
Toyota Motor Philippines Inc.
(Sales Assistant and Marketing Professional)
Sales, Providing administrative support to the sales team, including filing paperwork, maintaining records, and
updating databases.
Document Preparation, Data entry, gathering leads for Sales
Coordination, Follow up to the clients
Assisting financial transactions, orders and services.
Customer Service, Scheduling appointments to other departments.
2010
-
2012
Amberbase Solutions Inc.
(Customer Service Representative)
Resolve Customer Issues: Investigate and resolve customer complaints, escalations, and issues with
empathy and patience. Listen actively to understand the root cause of the problem and take
appropriate action to ensure a satisfactory resolution for the customer.
Educate Customers: Educate customers about our products, services, policies, and procedures.
Provide clear and accurate information to help customers make informed decisions and maximize
the value of their interactions with our company.
Data Entry: Input and update data into the company's databases, spreadsheets, or software
systems accurately and efficiently. This includes alphanumeric data, numerical figures, and other
relevant information as required.
2008
-
2010
Digital Mobile Philippines Inc. (SunCellular Network)
(Client Relations Specialist)
Handle escalated client issues with professionalism and discretion, striving to resolve conflicts and
mitigate risks to client relationships
Data entry, upselling of products
Sales, marketing, and customer support
2005
-
2008
Digital Telecommunications Phils. Inc (PLDT)
(Executive Secretary)
General Manager's Schedule Management: Arrange and oversee the General Manager's calendar,
scheduling meetings, appointments, and travel plans. Ensure the General Manager is informed
about upcoming commitments and deadlines.
Communication Screening and Handling: Act as the main point of contact for the General Manager,
organizing and prioritizing incoming calls, emails, and messages. Manage responses or redirect
communications as necessary.
Meeting Preparation and Coordination: Assist in preparing meeting agendas, presentations, and
materials. Attend meetings, take notes, and distribute action points to relevant participants.
Administrative Support Provision: Support the General Manager with various administrative duties
such as document management, data entry, and office organization. Predict requirements and
proactively address administrative needs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service Support
my extensive background in customer service is a testament to my dedication with my customers and business.