2004
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Dualing High School
More Info About Me
Hey, I'm Maybeth Ordillano, a 37-year-old customer service pro, juggling office excellence and tasty home-cooked meals. Outside work, I'm a happy spouse, parent to two awesome kids, and a proud fur parent to my fabulous five cats. When I'm not acing customer service or whipping up culinary delights, catch me chilling with movies or getting lost in captivating reads. Ready for a journey where service meets family joy, and flavors make life extraordinary? Let's connect and make the everyday moments special!
My Skills and Competencies
Social Media Manager
Email Specialist
Data Entry
Customer Phone Support
Certificates
My Experience and Education
2015
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2016
Startek International
(Customer Care)
• Handling incoming calls to assist with account inquiries, billing questions, payment processing, and generating tickets for porting requests.
2013
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2014
IL Cognilio Corporation (Formerly Lifestyle Concepts Corp)
(Management Trainee-Supervisor)
• Compiling and submitting detailed mid-month and end-of-month sales reports.
• Performing month-end merchandise inventory checks for accurate record-keeping.
2010
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2013
Lifestyle Concepts Corp.
(Head Cashier/Officer-In Charge/Sales Associate)
• Aiding customers in fulfilling their requirements and preferences.
• Overseeing the team to fulfill client demands, with a particular focus on meeting monthly quotas.
2009
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2010
Surplus Marketing Corporation
(Cashier/Sales Associate)
• Implementing thorough due diligence and proper corporate cash management for end-of-day reporting.
• Diligently managing day-to-day activities associated with cash management.
2020
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2023
TaskUs Phil Inc
(Customer Care | Resolutions Team Support (Zoom Billing))
• Resolving customer billing concerns and managing updates to account information, payments, and subscriptions.
• Conducting follow-up communication through emails to promptly address customer concerns.
• Assisting the team by providing support in areas of product knowledge and streamlined processes.
2019
-
2020
Worked at TELUS International Philippines
(Customer Service Representative (Airbnb))
Handling Inbound, Outbound Calls, and Emails
• Addressing customer queries regarding accommodation status and facilitating communication with their hosts.
• Helping customers in adjusting fundamental account details, such as password resets and the process of becoming an Airbnb host.
2016
-
2019
Alorica Philippines
(Technical/Customer Support -Porting (AT&T))
Handling Inbound, Outbound Calls, and Emails
Helping customers activate their number/s (port-in)
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Care
Cold Calling| Customer Phone Support
Email Specialist
Email Handling