2012
Hotel and Restaurant Services
Torrijos Poblacion School of Arts and Trades
More Info About Me
I am an experienced Fraud Analyst and Customer Service Representative in the BPO Industry for more than 3 years. Have used different kinds of tools like CRM, Avaya, Google Docs, and the like. I have good communications skills, problem solving skills, empathy, and patience. Awarded as Best Customer Service Rep. for an entire year. Can easily hit Customer Satisfaction Survey, Average Handling Time, and values Quality more over quantity side.
My Skills and Competencies
Executive Assistant
Data Entry
Certificates
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My Experience and Education
2022
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2022
Capital One PH
(Senior Operations Analyst)
Distinguish possible fraudster, do basic account changes, sending out customer to a proper department that will assist with their concerns.
2020
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2022
Genpact LLC
(Financial Care Representative)
Accept incoming calls for customers account concern in reference to their Check Deposit Accounts, MMA, Time Deposit Accounts and the like, assist customer for funds deposit and withdrawals, account changes, interest calculation, prospective earnings, and all available products they can take advantage of. Also help them on their online banking issues like basic troubleshooting.
Company Name: Capital One PH
2020
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2020
OPTUM
(Provider Service Advocate)
Accept incoming calls for providers queries in reference to beneficiaries account coverage for their Health Care. Discussed coverage, inclusions, out pocket fees, termination, billings, and payments.
My Services
Executive Assistant
Will serve as a point of contact between executives and other stakeholders.
Appointment Setter (Cold Caller)
Build leads and foster customer relationships.
Data Entry
Works with databases, spreadsheets, and software applications while maintaining data integrity.