Business Management
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Hello! With 1 year of experience in ecommerce dropshipping, I have excelled in roles such as social media support and product listing on Shopify. Additionally, I am skilled in order processing, order fulfillment, product inventory management, answering customer queries, tracking orders, and preparing customers' orders in the system and sales packing slips. I have also developed positive online customer relationships through friendly communication and engaged in Facebook product posting. Moreover, I have some knowledge of running Facebook ads. As a thrive person and fast learner, I am always eager to ask questions and expand my knowledge. I am trustworthy and capable of working independently with supervision. Being a motivated individual, I value a positive attitude and strive for successful outcomes.
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• Managing outbound collection calls
• Dialing phone numbers
• Collecting outstanding payments /debts
• Following up and leaving 200 voicemails
• Reaching out to debtors and looked them from their family members.
• Establish connections from the relatives to provide information to debtors.
• Hitting quota of 5-8 incalls/callbacks a day.
• Managing 15 t0 30 leads per day.
• Using TLO (TLOxp for Legal Professionals) offering instant access to actionable information to a
particular person/debtors.
• I used to train new employee, gives guidance and support in various areas of expertise.
• Managing International Singapore Account
• Handling inbound calls through calling tools and messaging application as well as receiving
inbound calls.
• Meet all the target goal daily, weekly and monthly such as to contact 400 attempts daily
primarily through calls and messaging, recovery and completion rate.
• Effective verbal and written communication with the customers while documenting account
activities concisely in the system
• Contact customer to ask their overdue payments and take actions to encourage timely debt
payments.
• Set customers up on payment plans and assist their financial difficulties and balances and
offer motivational solution.
• Responsible for monitoring assigned accounts, processing refund and cancellation request and
resolving disputed accounts.
• Negotiating payment plans for the customer refusing payment by providing best fit solution.
• Built strong customer relationships to ensure win/win outcomes.
• Listed as weekly and monthly top performer at times.
• Maintains quality relationships with the colleagues, supervisors, managers and the
management. • Following procedures to maintain good quality service to maintain good
feedbacks from the customer.
• Listing products in Shopify application.
• Order Processing.
• Fulfillment of records.
• Tracking orders in system
• Preparing customers order in system and sales packing slips.
• Monitored inventory levels by checking the successful delivery orders as well as the return
item
• I used to run Facebook ads.
• Shopee and Lazada seller center proficient.
• Answered questions regarding stores and its merchandise.
• Response and provides the customers inquiries of the product information, details and quality
of the products.
• Helped online customers with questions, problems and complaints through email and
messenger.
• Maintained records related to online sales and pulling and shipping of online customer orders.
• Developed positive online customer relationships through friendly communication. • Product
Research through Pinterest/Facebook Marketplace/Amazon/Lazada and Shopee Application.
• Boost products and hide bad comments.
Providing top-notch support, resolve queries effectively. Ensuring an exceptional customer experience.
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