Hey I am May Ann

About Me

Hello! With 1 year of experience in ecommerce dropshipping, I have excelled in roles such as social media support and product listing on Shopify. Additionally, I am skilled in order processing, order fulfillment, product inventory management, answering customer queries, tracking orders, and preparing customers' orders in the system and sales packing slips. I have also developed positive online customer relationships through friendly communication and engaged in Facebook product posting. Moreover, I have some knowledge of running Facebook ads. As a thrive person and fast learner, I am always eager to ask questions and expand my knowledge. I am trustworthy and capable of working independently with supervision. Being a motivated individual, I value a positive attitude and strive for successful outcomes.

May Ann Felix Lucero
San Pedro, Philippines
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Customer Relation
Customer Support
Product Listing
Order Processing
Record Fulfillment
Attention to Detail
Detail Oriented

Certificates

C1

My Experience and Education

  • EXPERIENCE
  • EDUCATION
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Business Management

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2023 - 2024
APEX
(California, United States · Remote)

• Managing outbound collection calls
• Dialing phone numbers
• Collecting outstanding payments /debts
• Following up and leaving 200 voicemails
• Reaching out to debtors and looked them from their family members.
• Establish connections from the relatives to provide information to debtors.
• Hitting quota of 5-8 incalls/callbacks a day.
• Managing 15 t0 30 leads per day.
• Using TLO (TLOxp for Legal Professionals) offering instant access to actionable information to a
particular person/debtors.
• I used to train new employee, gives guidance and support in various areas of expertise.

2021 - 2023
Atome
(Collection Specialist)

• Managing International Singapore Account
• Handling inbound calls through calling tools and messaging application as well as receiving
inbound calls.
• Meet all the target goal daily, weekly and monthly such as to contact 400 attempts daily
primarily through calls and messaging, recovery and completion rate.
• Effective verbal and written communication with the customers while documenting account
activities concisely in the system
• Contact customer to ask their overdue payments and take actions to encourage timely debt
payments.
• Set customers up on payment plans and assist their financial difficulties and balances and
offer motivational solution.
• Responsible for monitoring assigned accounts, processing refund and cancellation request and
resolving disputed accounts.
• Negotiating payment plans for the customer refusing payment by providing best fit solution.
• Built strong customer relationships to ensure win/win outcomes.
• Listed as weekly and monthly top performer at times.
• Maintains quality relationships with the colleagues, supervisors, managers and the
management. • Following procedures to maintain good quality service to maintain good
feedbacks from the customer.

2020 - 2021
Freelancing
(E-commerce Social Media Assistant)

• Listing products in Shopify application.
• Order Processing.
• Fulfillment of records.
• Tracking orders in system
• Preparing customers order in system and sales packing slips.
• Monitored inventory levels by checking the successful delivery orders as well as the return
item
• I used to run Facebook ads.

• Shopee and Lazada seller center proficient.
• Answered questions regarding stores and its merchandise.
• Response and provides the customers inquiries of the product information, details and quality
of the products.
• Helped online customers with questions, problems and complaints through email and
messenger.
• Maintained records related to online sales and pulling and shipping of online customer orders.
• Developed positive online customer relationships through friendly communication. • Product
Research through Pinterest/Facebook Marketplace/Amazon/Lazada and Shopee Application.
• Boost products and hide bad comments.

My Services

Customer Relation

Providing top-notch support, resolve queries effectively. Ensuring an exceptional customer experience.

Data Entry / Web Researcher ( Pinterest )

Unlock top trends with my data entry and product research services. Elevate your listings with expert insights!

Shopify Product Listing

Boost your Shopify store with expert product listings and more. Let a pro optimize your success! 🚀


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
San Pedro,
Philippines


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