2019
Pharmacy Services
Techinical Skills and Development Authority
Sales Executive I Customer Support
Hello, I'm May-Ann !
Helping businesses grow through expert sales, exceptional customer care, and seamless admin support. I’m a Sales Executive and Customer Support pro with 9 years of experience helping businesses close more sales, keep clients happy, and stay organized.
I handle it all ,from answering customer inquiries and managing CRMs to keeping your social media active and your admin tasks under control. My background in the medical industry taught me the value of empathy, accuracy, and professionalism in every interaction.
Think of me as your go-to partner for sales, support, and admin , so you can focus on growing your business while I take care of the rest.
My Skills and Competencies
Customer Support
CRM Expertise
Accurate Data Management
Proactive Problem-Solving
Proactive & Initiative
Client Communication Mastery
Efficiency in Admin Support
Time & Task Management
Certificates
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My Experience and Education
Jan 2025
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July 2025
Freelance
(Sales Executive, Customer Support & Admin)
Provide exceptional customer service by handling inquiries, processing orders, and resolving issues promptly. Manage CRM records, prepare sales reports, and coordinate with clients to ensure satisfaction. Support administrative tasks including email management, scheduling, and documentation to streamline daily operations and drive sales growth.
August 16,2023
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December 31,2024
My Generics Marketing Opc
(Pharmacy Assistant)
*Contributed to a 130 % achievement in yearly sales by December 31, 2024, through strategic promotion of high-demand generic medications and customer focused sales initiatives.
June 1, 2022
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August 15, 2023
BBBrothers Masbate Inc
(Pharmacy Assistant)
*Contributes a solid community presence to increase visibility and customer base for the this new location.
*Participated in marketing initiatives, such as free medical consultation campaigns, to attract and engage customers in this new branch.
*Participated in regular team meetings to discuss inventory needs, patient feedback, and service improvements.
March 1, 2021
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June 30, 2022
BBBrothers Laguna Inc
(Pharmacy Assistant)
*Explained the benefits of various medications, especially in the context of specific conditions or treatments.
*Promoted health supplements and other non prescription products to enhance sales opportunities.
*Monitored and tracked medication stock, ensuring that both generic and branded drugs were available.
June 1, 2014
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Dec 31, 2020
Big Savings Pharmacy
(Pharmacy Assistant)
*Delivered excellent customer service by offering advice on affordable medications and health products.
*Encouraged customers to consider health products like vitamins, supplements, and wellness items.
February 20, 2020
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Continues Partime
WCA Travel & Tours
(Travel Agent)
*Ensured all travel bookings, including hotels, flights, and transportation, were properly aligned with clients' schedules and preferences.
*Processed bookings and cancellations, updating client records and travel itineraries accordingly.
My Services
Customer Service & Client Management
Handle inquiries, complaints, refunds, and after-sales via email, chat, and phone; manage leads and client data in CRM.
Administrative Support
Manage emails, calendars, appointments, documents, and data entry.
Sales & Lead Support
Respond to leads, follow up, maintain sales pipelines, and send proposals.
E-commerce Support
Process orders, track shipments, handle returns, and update product listings.
Social Media & Online Presence Support
Respond to DMs/comments, manage reviews, post content, and monitor inquiries.
Specialized Customer Support Tasks
Onboard clients, collect feedback, create FAQs, and coordinate with teams.