Polytechnic University of the Philippines
As a Fulfillment Order Specialist / HR Service Delivery Associate specializing in Payroll at Reed Elsevier, your role is to oversee the accurate and timely processing of payroll tasks and orders. This includes managing payroll transactions, ensuring compliance with regulations, and providing excellent service to stakeholders. You'll handle data management, resolve any issues promptly, and maintain thorough documentation while continually seeking ways to improve processes and efficiency.
During my tenure at Optum as an Insurance/Back Office Prior Authorization & Pharmacy specialist, I played a pivotal role in the healthcare system's smooth operation. I managed prior authorizations, ensuring strict compliance with insurance policies and regulations while facilitating seamless communication between healthcare providers and insurers. Through adept navigation of intricate insurance procedures, comprehensive clinical assessments, and swift issue resolution, I optimized processes to guarantee timely access to essential healthcare services. Additionally, I excelled in data entry, meticulous documentation management, and delivering exceptional customer service to both patients and healthcare professionals. My notable achievements include implementing efficient procedures, reducing processing times, and consistently earning recognition as the top Health Advocate employee for Insurance/Prior Authorization in 2018. Through collaborative efforts, I contributed significantly to enhancing overall operational efficiency and customer satisfaction within the organization.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.