2022
Doctor of Veterinary Medicine
Pampanga State Agricultural University
More Info About Me
I have more than 2 years of experience in the BPO industry and have worked in a variety of tasks. A tech-savvy problem solver on whom you can rely and who can assist you with other needs. A highly efficient individual with a wide range of experience providing exceptional customer service to each customer and good knowledge in both team and independent capacities.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Certificates
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My Experience and Education
November 2023
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May 2024
Highland Healthcare LLC
(Sales Representative)
• Generated leads through outbound calls and inbound inquiries.
• Turned leads into successful sales by understanding prospects’ needs and presenting solutions.
• Achieved consistent success in sales through effective communication and problem-solving skills.
January 2023
-
November 2023
Highland Healthcare LLC
(Customer Service Representative)
• Initiated outbound calls to existing clients, addressing inquiries and ensuring the accuracy of their information on file.
• Managed incoming calls and promptly created tickets for client concerns to facilitate timely resolution by the customer service team.
August 2022
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January 2023
Highland Healthcare LLC
(Medicare Fronter)
• Generate leads through outbound calls and inbound inquiries.
• Identify potential clients' needs and qualify them as good fits for our
services
• Maintain all lead generation records in an organized manner
December 2021
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August 2022
Centerpointe Lending Student Loan Services
(Customer Service Representative & Document Processor)
• Provide customer service support to student loan borrowers by reviewing, analyzing and processing student loan documents.
• Maintain regular communication with customers to provide updates on the status of their documents
• Assisting them with other needs related to their student loan account.
2020
-
2022
Freelancer
(Graphic Designer)
• Responsible for creating engaging and visually appealing graphics for the company's online and offline marketing channels.
• Skilled in the following areas: logo design, label design, print design, corporate identity, and branding.
2020
-
2021
Freelancer
(Social Media Manager)
Managed one facebook group and two Facebook pages one with (1k followers) and other one has (400k followers). Responsible for developing and implementing the company's social media strategy and is in charge of developing visually appealing graphics for the company's online and offline marketing channels.
- Manage company's social media presence
- Create and manage content
My Services
Administrative Visual Assistant
Can provide general administrative and clerical support to a company.
Data Entry
Input data and updating existing data figures in digital databases.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Service
Can provide excellent customer service support
Content Creator
Promote companies' products services by developing copy for websites, social media, marketing materials.