1991
BS Sociology
Polytechnic University of the Philippines
More Info About Me
I have over 6 years of experience in a BPO Company as a Web Researcher and Client Success Specialist, and this has enabled me to gain extensive knowledge on web research, identification of B2B and B2C types of businesses, as well as communication with clients over the phone and email. Before that, I have 14 years of experience as a Payroll Officer and this role has helped me develop strong time management, organizational, and customer service skills. I have a deep understanding of payroll policies and procedures and am highly proficient in payroll software and systems. I can effectively manage multiple priorities and possess excellent problem-solving skills. Additionally, I am a social media enthusiast and strategist who enjoys creating content, and I am adept at using my innovative and motivated skills to help brands grow and progress. Furthermore, I understand the need to stay adaptable in our ever-changing world and am determined to use my skills to achieve excellent results.
My Skills and Competencies
Social Media Management
Amazon Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Straive – Internet Brand
(Customer Service Representative)
▪ Handles customers’ inquiries and applications for disability insurance with the highest degree of courtesy and professionalism.
▪ Meet service objectives in a fast-paced call center environment.
▪ Provide customers with positive technical and service experience
▪ Interact with multiple online systems while speaking with customers
2021
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2022
Straive – Dun and Bradstreet
(Web Researcher)
• Manage research projects
• Conduct primary research for reports and conduct research interviews (phone calls)
• Coordinate the use of social media platforms (blogs, Facebook, LinkedIn, Twitter, Open Corporates,
and online communities) in the research and publishing process.
2017
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2021
Straive – Forrester Account
(Customer Success Specialist)
• Handles cases assigned for inquiry, briefing, and troubleshooting basic website support.
• Ensures to provide support to meet client satisfaction.
• Schedules meetings between customers and analysts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Amazon Expert
I help you, from listing creation to product research, competitor analysis and Amazon listing optimization.