1998
Bachelor of Science Major in Behavioral Science
Miriam College Foundation Inc
All-Round VA Virtuoso: Data, Design and Admin Solutions
Hello there, I am beyond excited to share with you all that I have a diverse skill set and extensive experience in lead generation specialist, data entry, administrative assistance, customer support, and graphic design! I can't wait to see where my skills take me next! Obsessed with delivering nothing but the best! My exceptional attention to detail has helped me thrive in diverse roles and industries. If you're looking for someone who can get things done efficiently and exceed your expectations, you've found the right person!
ProfiCore
The Heart of Professional Competencies
Lead Generation
Research
Customer Support
Social Media Management
Graphic Design
Data Entry
Certificates
Empowered Experience
A Glimpse into My Professional Journey
July 24, 2023
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July 28, 2023
Internship
(Lead Generation | Email Marketing (Internship))
• Collected pertinent data by conducting comprehensive web research and leveraging LinkedIn for targeted information.
• Utilized various specialized tools to extract valuable information aligned with the client's needs.
• Demonstrated practical skills by creating and executing a test email marketing campaign through Mailchimp.
• Gained hands-on experience in data gathering, online research, and the practical application of email marketing strategies.
2017
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2023
INDEPENDENT MARKETER
(Administrative Assistant / Data Encoder / Graphic Artist)
• Created more than 250 combined social media ads, posters, and a manual for the customer's presentation.
• Organize the customers' personal information.
• Responds to customer inquiries and offers updates.
• Completes any additional tasks that were assigned to me.
2021
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2022
CAROUSELL PTE LTD
(Project Data Encoder (Remote))
• Reviewed 1,000+ source documents and recorded employee data from the system to google sheets for business reference.
• Organized employee files by document category.
• Organized, sorted, and updated personnel files using company platforms such as Bamboo Hr, Certent, DocuSign, Lattice, Darwinbox, Greenhouse, and Smart Recruiters.
• Ensured data accuracy and consistency within the system and database.
• Performed the required tasks ahead of the deadline.
• Ensured the confidentiality of all obtained information.
• Provided files and documentation to other teams as needed.
2015
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2017
SOLID PATTERN HOME BUILDERS CORP
(Junior Project Consultant)
• Top Junior Project Consultant – Paid up Sales 2016
• Participated in project groundbreaking, trade events, exposures, and exhibits to gain professional and technical expertise.
• Identified, researched and assessed sales prospects and options.
• Prepared sales presentations for clients and followed up during project execution.
• Built and maintained relationships with new and qualified clients by offering adequate information, guidance, and support.
• Designed a Facebook page and marketing materials to highlight the company's services.
• Arranged appointments and presented clients with current and completed projects.
2001
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2012
CEBU PACIFIC AIR, INC.
(Quality Monitoring Specialist & Team Leader)
• Evaluated 144 agents' call recordings per month and provided coaching/feedback to ensure compliance with Agent Quality Standard (AQS).
• Investigated customers’ complaints and difficulties.
• Created the required form for Call Center Reservations to facilitate the recording of each and every activity.
• Spearheaded the Selling Skills Training Course, call anatomies and spiels, which resolved 90% of agents' challenges in upselling and cross-selling.
• Redesigned Training Courses for Emergency Response Program and Quality Monitoring Standards/Orientation
• Developed a call flow and call recordings to analyze all incoming calls.
• Ensured daily service levels over 90% and adherence to call-handling policies and procedures.
• Trained 40 newly hired agents.
• Redesigned Training and Refresher courses for Reservations and Ticketing agents.
• Coordinated passengers' needs and requests with another organizational team.
• Booked flights, confirmed reservations, and received phone payments.
• Answered calls about airline bookings and timely corrected ticket and account errors.
MyProfile Prowess
Discover the Impact of Premier Services
Graphic Design
Creating captivating visuals that express the brand's message, such as logos, brochures, or social media graphics.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
With my data entry services, expect high-quality work, quick turnaround times, and personalized attention to detail.
Lead Generation
Identify and cultivate potential leads through strategic research, targeted outreach, and effective marketing campaigns
Customer Support
Provides exceptional customer service, resolving issues, and fostering customer satisfaction.
Quality Assurance Specialist
Ensure adherence to standards, conducts comprehensive evaluations, and spearhead continuous improvement.
Elevating Excellence
Client Testimonials That Speak Volumes
Sarah Ho
Maureen was a great help to us when we were doing a special project that required urgent help. She is a self-starter and excels at organizing her thoughts and structuring her work. She worked with limited supervision and support from the team, which was extremely helpful as we were under great time pressure to complete the project. Thank you, Maureen, and all the best for your future endeavors!
Katrina Hernandez
Well Done for the task!
I also wish to extend my commendations for the remarkable outcome of your performance throughout our internship program. Your efforts have been truly exceptional, and I encourage you to sustain this level of excellence.
Furthermore, I highly recommend you to continually involve in activities focused on Lead Generation, as it will undoubtedly augment your skill set and contribute significantly to the enhancement of your professional portfolio.
We sincerely appreciate the commitment you have shown to our internship program and trust that you have acquired invaluable knowledge and insights from this experience.