With expertise in data entry, administrative assistance, customer support, and graphic design. I combine creativity, technical abilities, and customer focus uniquely. I am a highly creative and customer-centric professional with expertise in data entry, administrative assistance, customer support, graphic design, lead generation, social media management, and search engine optimization. I consistently exceed expectations by delivering exceptional service, meeting deadlines, and creating visually captivating designs. As a trainee, I have gained valuable experience driving growth through lead generation, social media management, and optimizing online visibility. I am well-prepared to thrive in any role, ready to make a substantial impact.

Project Data Encoder

CAROUSELL PTE LTD

• Reviewed 1,000+ source documents and recorded employee data from the system to google sheets for business reference.
• Organized employee files by document category.
• Organized, sorted, and updated personnel files using company platforms such as Bamboo Hr, Certent, DocuSign, Lattice, Darwinbox, Greenhouse, and Smart Recruiters.
• Ensured data accuracy and consistency within the system and database.
• Performed the required tasks ahead of the deadline.
• Ensured the confidentiality of all obtained information.
• Provided files and documentation to other teams as needed.

Administrative Assistant | Data Encoder

INDEPENDENT MARKETER

• Designed more than 250 combined social media ad, posters, and a manual for the customer's presentation.
• Organized the customers' personal information.
• Responded to customer inquiries and offered updates.
• Completed any additional tasks that were assigned to me.

Junior Project Consultant

SOLID PATTERN HOME BUILDERS CORP

• Top Junior Project Consultant – Paid up Sales 2016
• Participated in project groundbreaking, trade events, exposures, and exhibits to gain professional and technical expertise.
• Identified, researched and assessed sales prospects and options.
• Prepared sales presentations for clients and followed up during project execution.
• Built and maintained relationships with new and qualified clients by offering adequate information, guidance, and support.
• Designed a business page and marketing materials to highlight the company's services.
• Arranged appointments thru cold calling, networking, referrals, etc., and presented clients with current and completed projects.

Call Quality Assurance Specialist

CEBU PACIFIC AIR

• Evaluated 144 agents' call recordings per month and provided coaching/feedback to ensure compliance with Agent Quality Standard (AQS).
• Investigated customers complaints and difficulties.
• Created the required form for Call Center Reservations to facilitate the recording of each and every activity.
• Spearheaded the Selling Skills Training Course, call anatomies and spiels, which resolved 90% of agents' challenges in upselling and cross selling.
• Redesigned Training Courses for Emergency Response Program and Quality Monitoring Standards/Orientation
• Developed a call flow and call recordings for analysis of all incoming calls
• Provided training, coaching, feedback, and support to 80% of agents to ensure they understood new policies and procedures for quality
• Participated in monitoring and calibration sessions.

Team Leader | Supervisor | Feb 2007 - Feb 2009
• Ensured daily service levels over 90% and adherence to call-handling policies and procedures.
• Trained 40 newly hired agents.
• Redesigned Training and Refresher courses for Reservations and Ticketing agents.
• Coordinated passengers' needs and requests with Revenue Management, Sales Airport Services, and Customer Relations.

Service Desk Agent | Reservation Representative | Oct 2001 - Feb 2007
• Handled 20 passengers FUN Tour packages per day.
• Attended to 40 customer’s requests per day via email.
• Checked if online-booked passengers received confirmation.
• Designed the call center per team’s member, information and freedom board.
• Provided MIASCOR Catering and Cebu Catering with Crew Meals and loads 24 and 4 hours before each flight.
• Booked flights, confirmed reservations, and received phone payments.
• Answered calls about airline bookings
• Timely corrected ticket and account errors.
• Explained airline policies regarding purchases, cancellations, and transfers

• Communication
• Active listening
• Leadership
• Customer Service
• Team Work
• Time Management
• Creative
• Attention to detail
• Flexibility
• Problem-solving
• Analytical
• Data Entry
• Lead Generation
• Social Media Management

• Microsoft 365
• Google Workspace
• Canva
• Adobe Photoshop
• Smart Recruiters
• Bamboo HR
• Darwin Box
• Slack
• Snov.io
• Wiza.co