Hi there! Good day! I am Maureen Gomez. I am 41 years old. I am widowed with 3 kids. I took up BS Computer Science and I have 24yrs work experience.
I worked in BPO industry since 2006.I started working at home during pandemic and decided to know more and learn to become Virtual Assistant. I have 4yrs experience as a Virtual Assistant. I did cold calling for Real estate, appointment setting, data entry, google, MS office. I am an honest and trustworthy person. I have skills Real estate, data entry. I am good in oral and written communication. I am self-motivated and disciplined person. Lastly, and the most important thing is I love continuous learning and I can easily be trained. I hope you will give me a chance to work with you and help grow your business. Thank you and Keep safe.
Adamson University - Manila
Aklan College - Kalibo, Aklan
Answer calls about over due and delinquent accounts
Process and secure payments over the phone.
Answer emails/chat inquiries rom debtors
Process arrangements to assist debtors settle their debts
Answer calls about home and business utility concerns
Responsible for connecting and disconnecting power and gas upon customers’ request.
Advising and collecting customers about their unpaid utility bills to avoid disconnections.
Process payments and credit customers from their solar energy from the grid.
Provide real-time support, thoroughly document each customer’s question or problem as well as the resulting answer or solution. We help improve our organization’s overall functionality and efficiency.
Process drivers application for rideshare job.
Screen drivers and/or passengers query about their trips.
Process and approve disputes from drivers or passengers.
Monitoring customer account, notifying customers with exceeded balances, suspending service of high-risk and part-due accounts, collecting delinquent accounts.
Responsible for the maintenance of the cardholder’s requests and inquiries.
Able to multi task all cardholder’s requests, from security verification to giving out to cardholders what they need at the point of call.
Responsible for properly collecting payments, justify charges, and granting courtesy requests. Duties includes: answering customer queries, problem solving and providing detailed information on new concessions.
Assisted in training of new batch of collections agent and associates.
Improving customer Service based on client feedback through the development of new policies and procedures.
Managed the needs/requests of cardholders/customers through extensive calls we receive 24/7 and able to give out to them customer satisfaction.
Performs during the call feedback on the sale techniques, follow–up methods and quality of after sales service.
Responsible for the maintenance of the cardholders’ requests and inquiries.
Able to multi task all cardholders requests, from security verification to giving out to cardholders what they need at the point of call.
Responsible for customer service in the transactions, payments, charges, and requests. Duties included answering customer queries, problem solving and providing detailed information on new product.
Assisted in the training of new processing executives and Associates.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Call prospect sellers and discuss about their property if it’s for sale or lease. Schedule appointments and showings