2002
Business Administration Major in Management
University of the East
More Info About Me
I’m a dedicated person, once I get into work rest assured that I put myself into it 100%. I’m a hardworking and persistent type of person when it comes to accomplishment of my jobs and goals. I’ve had the wonderful privilege of working in a call center as my first career and also in a remittance center. I really love what I do and care about my work in the past. Now I’m looking for my next challenge.
My Skills and Competencies
Social Media Management
Lead Generation
Data Entry
Email Marketing
Certificates
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My Experience and Education
2012
-
2022
CNA Ticketing - Palawan Pera Padala
(Manager)
- Provide quality customer service and handle all paying and receiving transactions accurately and efficiently.
- Helps in the preparation of payroll.
- Carefully check payments for any signs of counterfeit currency.
- Issue travelers booking tickets.
- Supply tellers with enough bills and coins daily or as needed.
- Helped with the training of new hires in other branches.
- Resolving complaints or account discrepancies and communicate with customers via phone, email, mail, text or personally.
- Troubleshoot and resolve issues within the assigned team.
- Balancing numbers at the end of the day.
2008
-
2011
CNA - Western Union
(Teller)
- Perform over-the-counter transactions, assist customers with money transfer.
- Process foreign currencies exchange.
- Issue travelers’ booking tickets.
- Perform specialized tasks such as record keeping, tracking and end of day transactions reporting.
- Balance cash fund daily.
2006
-
2008
NCO Group RMH Teleservices Asia Pacific, Inc.
(Technical Support Representative)
- Diagnose and resolve technical hardware issues. Provides technical support to users by researching and answering questions; troubleshooting problem.
- Communicate with consumers in choosing correct service plans and equipment for their needs and budget.
- Able to confront dissatisfied customers, settle them, and provide resolution.
- Accurately process and record call transactions using a computer and designated tracking software.
- Follow standard processes and procedures.
My Services
Email Marketing
One of the most common and popular email marketing campaigns are Email Newsletters.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Lead Generation
A person who specializes in helping businesses attract and qualify more potential customers.