I am a very hard-working individual with broad customer service background with retail and telco accounts for almost 10 years.
I also handled social media accounts since 2019 and managed local e-commerce platforms since 2020.
Furthermore, I am skilled in handling multiple tasks on a daily basis competently and can work under pressure.
Also consistent to deliver possible resolutions and positive results.
Systems Technology Institute College (STI Caloocan)
-Scheduling of meetings through zoom and google invite
-Reminding the action items
-Making a follow up to completion
-Creating graphs and reports
-Attending meetings and taking down notes
-Telco account
August 2013- 2014
Customer service representative
-Attending to inbound calls, emails, chats and callbacks
2015-2016
Senior customer service representative
-Taking admin tasks and complaint escalations
2016-2017
Subject matter expert
-Taking supervisor calls
-Handling the team
-Providing feedbacks
-Liaising queries to team leaders or operation manager
2017-present
Tier 2
-Handling 2nd level errors and B2B accounts
-Escalating errors to the network or to developers
-making quarterly reports
-interacting with team leaders, managers, and overseas management
-Retail account
-Assisting customer’s queries about undelivered/delayed orders
-Giving more info about items
-Forwarding queries to 3rd party vendor
-Contacting couriers like FedEx, UPS, etc.
*Pahumot*
Facebook page with 643 followers
https://www.facebook.com/pahumot/
Instagram page with 125 followers
https://www.instagram.com/pahumot/
Job Descriptions:
-Content creator
-Copywriter
-Engagement
-Facebook Ads Manager
*Pahumot*
Shopee (local e-commerce platform with 472 followers)
https://tinyurl.com/pahumot-shopeeshop
Lazada (local e-commerce platform with 90followers)
https://tinyurl.com/pahumot-lazada
Job Descriptions:
-product listing
-product research
-inventory
-customer service
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