2016
Bachelor of Science in Hotel and Restaurant Management
La Consolacion College Manila
More Info About Me
Meet me, your dedicated virtual assistant, driven by an unwavering passion for every task that comes my way. I embody the qualities of an achiever, a hard worker, and a responsible individual, who takes pride in delivering exceptional administrative support, providing excellent customer service, and contributing to the success of the organization I work for, making me the ideal assistant to help you conquer your goals.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2023
Freelance
(Guest Service Associate (VA))
-Coordinating, monitoring, and scheduling of cleaning and maintenance issues.
-Responds to guest inquiries on various booking platforms, SMS, email, and phone.
-Coordinating and tracking check-ins and check-outs.
-Appointment setting and arranging a virtual ocular tour
-Email management
-Calendar management
-Manage properties thru booking platforms such as Airbnb, VRBO, Booking.com
-Familiar with Guesty, Hospitable, Hosthub, Notion, and Canva.
2021
-
2022
Teletech
(Customer Support Representative)
-Retail Account: Ebay
-Escalation and Mediation Team
-Analyze open claim
-Chat escalation support
-Ensure proper documentation is entered in the client's tool.
2021
-
2022
24/7 ai
(Customer Support Representative)
-Project-based
-Retail Account: Khols
-Order Placing
-Tracking order
-Helped with returns and replacement of items
-Calculate and process payments
-Reviewed client's account and made changes based on request
2017
-
2020
Legend Hotels International Corporation
(Central Reservation Associate)
-Handled five (5) Hotel properties such as Kabayan Hotel, The Mabuhay Manor, The Legend Villas, The Legend Palawan, and Pinoy Pamilya Hotel
-Managed reservations from corporate sales, travel agencies, and leisure clients, through fax, email, phone call, social media, and OTA.
-Respond to customers' inquiries and requests via chat, email, and phone.
-Assisted guest pick-up and departures for the airport transfer request.
-Answered incoming calls and assisted with reservations, confirmations, room requests, the extension of stays, and questions.
-Knowledgeable with Maestro and Room key system
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.