Hey I am Maureen

Get to know me!

I started working when I was 15 years old. I have a total of 6 years working as a Virtual Assistant and a Customer Support at the previous company I'm working with. In my 2nd year, I was promoted to Team Leader for the customer support team that I'm part of. For almost 4 years, I have led this customer support team for a dropshipping business.

In 2022, my employer decided to transfer me to a new account which is Appointment Setting and Cold Calling for an Auto Financing company in Canada. I multitask in order to handle the new account while helping my customer support team to adjust. After a few months, my team adjusted to the changes and I started training new employees for the new account, I also became the Team Leader for this new account.

Year 2023, I decided to seek new opportunities for professional growth and development. While I valued my time at my previous company and learned a great deal, I felt that it was time for a change and a new challenge that aligned better with my long-term career goals.

Maureen Belinda S. Evangelista
Tagum City, Philippines
maureenbelindaevangelista@gmail.com
Freelancer
Check my CV View Work Hire Me

My Skills and Competencies

Customer Service & Support
Appointment Setting
Data Entry & Data Scraping
Cold Calling
Administrative Tasks
Shopify

Certificates

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2008 - 2014
Elementary

Kabacan Elementary School

2014 - 2018
Junior High School

Tagum City National Comprehensive High School

2018 - 2020
Senior High School - Technical-Vocational-Livelihood Track (TVL)

Tagum City College of Science and Technology Foundation Inc.

2017 - 2022
VAJ Business Center
(Customer Service Specialist - Team Leader)

Respond promptly and professionally to customer inquiries via various communication channels, including phone, email, chat, and social media.
Provide accurate information, address concerns, and offer solutions to ensure customer satisfaction.
Investigate and troubleshoot customer complaints or issues, identifying root causes and providing appropriate resolutions.

2022 - 2022
VAJ Business Center
(Sales - Team Leader)

Reaching out to people via calls, emails, and social media accounts to buy our product and give them special offers to get sales.

2022 - 2023
VAJ Business Center
(Appointment Setter/Cold Caller - Team Leader)

Working for Auto Financing Company as an Appointment Setting and Cold Caller. I am calling leads provided by the team and set appointments, making sure they're quality leads.

2023 - 2023
Solar Guys Pro
(General Virtual Assistant)

Data Scraping & Data Entry
Finding Distributors and Suppliers for Solar products like solar panels, inverters, charge controllers, etc. Getting the company's contact information and finding people who are working for the company that we can contact.

2023 - 2024
LIFE IN BOX
(Customer Service Representative)

Provide support to customers with their questions and concerns about a product, their order, a refund or replacement, and more.

2023 - 2024
Elegant Home USA
(Customer Support Lead)

Provided comprehensive customer support via phone, email, and live chat, managed inventory and order tracking, facilitated communication between internal teams and suppliers, contributed to sales initiatives, and more.

2024 - 2024
ARTEA
(Customer Service Representative)

German account - I provide service and support to customers via email and Shopify Inbox and I use tools to communicate accurately in German such as DeepL.

My Services

Administrative Support

Handling tasks such as scheduling, organizing files, managing communications, and assisting with day-to-day operations.

Social Media Moderation

Ensures a positive community by reviewing content and enforcing guidelines.

Customer Service & Support

Assisting and communicating with the customers with their questions and concerns.


Works

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
Tagum City,
Philippines
Email :
maureenbelindaevangelista@gmail.com


Copyright © Myprofile.ph

Copy Right By Maureen Evangelista | ALL RIGHTS RESERVED