2011
BIM (Business Information Management)
AICS (Asian Institute of computer Studies)
More Info About Me
Hi! You can call me Matt. I have been working in the customer service industry for more than 6 years and have served a variety of clients. I am competent and intelligent
expert with proven management, communication and customer service skills.
My Skills and Competencies
Customer Service Expert
Social Media Management
Certificates
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My Experience and Education
2021
-
2022
Pnxbet
(Agent)
Sales Chat/Facebook Admin
• Handles customer service related concerns that may involve general inquiries, games odds, purchasing vouchers and assisting on how to withdraw.
• Updating Facebook post on the daily basis, answering customer's comments and messages.
2018
-
2021
Afni Philippines
(Agent)
Billing/ Sales Chat Support
• Handles customer service related concerns of that may involve general service inquiries, billing and disputes, credit, collections, retentions, fraud, rewards inquiries and fulfillment.
• Identifies and fulfills the clients’ necessities by providing an exceptional client experience
2016
-
2017
VXI Global Solutions Inc.
(Agent)
Technical Support Voice
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
2015
-
2015
Transcom Philippines
(Agent)
Technical support Voice
• Resolve customer issues and upsell;
• Identify and relate with various customer needs and scenarios;
• Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
• Remain updated in client and industry led processes, technology applications, utilities, and products;
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer service
A Customer Service Representative assists customers who have complaints, orders, or questions about products/services pu
Technical support
Technical support focuses on resolving a technical issue or problem in the fastest, most cost-effective way.