2011
Network Telecommunication Technology
Mattaniah Mild Montemayor
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Representative
Certificates
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My Experience and Education
2024
-
2025
Slomins
(Customer Service Representative)
Answer customer calls and address questions or concerns.
Assist with HVAC technical issues and troubleshooting.
Provide product and service information to meet customer needs.
Resolve complaints efficiently and professionally.
2024
-
2024
Lead Heroes
(Appointment Setter)
Understand appointment purpose before scheduling.
Call prospects to introduce our company and services.
Qualify leads with pre-screening questions.
Schedule appointments for interested and qualified lead
2019
-
2024
VidCruiter
(Sales Assistant)
Support sales team with admin tasks and scheduling.
Prepare and send sales proposals, presentations, and contracts.
Communicate with clients via email and video calls to provide product info.
Coordinate virtual meetings, webinars, and demos for product showcases.
2017
-
2018
AT&T
(Customer Service Representative (Technical Support))
Provide tech support in a high-volume call center.
Troubleshoot & resolve hardware, software, and network issues.
Document interactions and resolutions in the ticketing system.
Explain technical info clearly to all skill levels.
Ensure fast & accurate issue resolution.
2012
-
2016
Sprint
(Sales and Customer Service Representative)
Handle inbound & outbound calls in a fast-paced environment.
Promote products by sharing features, pricing, and deals.
Process orders & resolve issues like billing and returns.
Collaborate with teams to improve customer experience.
Use software & tools to enhance communication.
Inform customers of promotions to boost sales.
2011
-
2012
Capital One US Cure
(Collections Customer Representative)
Contact customers with overdue accounts via phone, email, and mail to arrange payments.
Assess payment histories to evaluate risk and develop collection strategies.
Handle customers professionally with empathy, offering support while following company policies.
Meet collection targets, including call volume, secured payments, and resolved accounts.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.