2017
Bachelor of Science and Industrial Technology
Southern Luzon State University
More Info About Me
I am a customer service representative and Back office team associate
-I have been with BPO industry for 4 years
-Taking inbound and outbound calls.
-All account that I handled are base in the U.S
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2023
Telus International
(Customer Service Representative)
• Serves customers by providing quality service and resolving service problem.
• Provide answers for general inquiries
• Open customer account by updating account information.
• Maintain financial account by processing customer adjustments.
• Ensure customer satisfaction and provide professional customer support.
2017
-
2018
Alorica
(Customer Service Representative)
• Provide answers for general inquiries
• Processing orders, forms and request
• Keeping records of customer interaction, and complaints
• Ensure customer satisfaction and provide professional customer support.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.