1997
B.S. Computer Engineering
Adamson University
More Info About Me
With over a decade of experience in customer service and technical support, I’ve developed strong communication and problem-solving skills that help me connect with clients and complete tasks efficiently. My 6 years in the manufacturing industry also sharpened my organizational, administrative, and time management abilities, skills I still rely on today.
As I transition into the Virtual Assistant space, I bring the same dedication and attention to detail. I've completed training in Executive Assistance, and I enjoy using digital tools to simplify tasks, stay organized, and boost productivity.
What truly drives me is helping clients make their day easier. I’m naturally organized, a quick learner, calm under pressure, and committed to delivering work that’s not only reliable but also genuinely helpful.
Certificates
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My Experience and Education
2019
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2024
Accenture Inc.
(Customer Support Associate)
As a US Electronics Retailer customer service representative, I handled inquiries via phone regarding troubleshooting, returns, and product recommendations, and ensured a seamless customer experience. A passion for tech and strong communication skills are key.
As an AU Energy Company Customer Service Representative supporting residential and commercial energy customers. I handled via phone, responded to billing inquiries, service requests, and outage reports, while promoting energy-saving solutions and ensuring compliance with regulatory standards. Empathy, problem-solving, and a commitment to sustainability are essential.
2013
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2019
Convergys Philippines Inc
(Technical Support Specialist)
As a Technical Support Specialist (US Internet Service Provider), I provided frontline phone support to customers experiencing connectivity issues, hardware malfunctions, or software glitches. You’ll troubleshoot network problems, guide users through modem/router setups, and escalate complex issues to Tier 2 support. A strong grasp of networking fundamentals, excellent communication skills, and a calm, customer-first attitude are essential.
Technical Support Representative (US Satellite TV Provider). In this role, I assisted over the phone customers with satellite TV service issues, including signal loss, receiver errors, and account troubleshooting. You’ll walk users through remote diagnostics, schedule technician visits when needed, and ensure a smooth viewing experience. Success in this role requires tech-savviness, patience, and the ability to explain solutions in simple terms.
2012
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2013
Teleperformance MOA
(Technical Support Representative)
As a Technical Support Representative for Internet Security Software, I assisted customers via phone and chat with installation, activation, and troubleshooting of internet security software across various platforms. I diagnosed malware issues, resolved firewall or connectivity conflicts, and guided users through updates and threat scans. This role demands strong problem-solving skills, a solid understanding of cybersecurity fundamentals, and the ability to explain technical solutions in a clear, reassuring manner.
1997
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2003
Clarmil Manufacturing Inc.
(Treasury Assistant | Billing and Sales Staff)
As a Treasury Assistant, I handled Accounts payable and daily cash flow operations, bank reconciliations, and check payment processing. Assists in preparing financial reports, maintaining accurate records, and ensuring compliance with treasury policies.
Billing Clerk and Sales Staff, in this role, I prepared and issued invoices, tracked payments, and updated customer accounts. Handled billing inquiries, ensured data accuracy, and supported the sales team with reporting and documentation.
Executive Assitant Services
Other Services | Offer
Email & Inbox Support
I manage emails by identifying priorities, replying professionally. Keeping your communication clear and stress-free.
Calendar and Meeting Management
I’ll organize and maintain calendars, meetings, reminders, and agendas to keep your schedule clear and productive.
Travel Planning & Booking
I handle flights, accommodation, itineraries, and documents to save you time and keep your travel running smoothly.
File Management
Create, update, and organize files with secure access and structure for quick, reliable information retrieval.
Customer Service Support
Professional, empathetic support via email, chat, or call to ensure clients and customers feel heard and valued.
Real Estate Virtual Assistance
Support for real estate professionals through listings, appointment coordination, documents, and client inquiries.