2016
BS Tourism Management
STI College Novaliches
More Info About Me
Hi, I am a Bachelor of Science in Tourism Management Graduate. And I have almost 7 years of experience working in the BPO industry as a Technical Support Representative and moved my way up being a Fraud Prevention Analyst after months of taking calls. I stayed in an admin position for the last 5 years.
I am committed to maintaining professional relationships to increase profitability and drive business results. Plus, I have the skills necessary to provide you with great support.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Teleperformance
(Interaction Analytics, Lead)
2017
-
2022
Teleperformance
(Fraud Prevention Analyst)
· Ensures every single Line of business handled is free from fraudulent activities/ Maintained account security to safeguard business relations with clients.
· Analyzing and solving complex process and security compliance issues then effectively disseminating and act upon the information
· Awarded as Top Compliance Specialist for the years 2017 and 2019
2016
-
2017
Teleperformance
(Technical Support Representative)
· Managed call flow and responded to technical, billing, and programming needs of ATT customers.
· Troubleshooting and making adjustments to correct potential technical problems.
· Cross-trained and provided backup for other customer service representatives when needed.
· Achieved a consistent ranking in monthly metrics.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.