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Bachelor of Science in Information Technology
Eastern Visayas State University
More Info About Me
Since 2007, I have been working in the BPO industry, where I bring an enthusiastic and open-minded approach to my work. I value punctuality as a means of showing respect for others' time and effort, and I always strive to be on time. I am also highly motivated to learn and stay current with new developments in my field.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2019
-
2023
Concentrix
(Operation Supervisor)
Covers technical support and soft selling. Monitor the adherence of the team's schedule. Weekly one on one coaching with the agent to discuss our performance and things to improve on. Client coordination for process improvement. Monitor service level and provide real time assistance. Daily and weekly report with team performance.
2013
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2019
Teletech
(Operation Supervisor)
• Covers multiple lines of business from customer service, retention, sale, and technical support from voice to non-voice like chat and email. Handled multiple teams from escalation and SME (subject matter experts). SME provides real time assistance with our new hires while the escalation team assists supervisory calls/escalation.
• Daily performance report with the assigned LOB. Attend meetings with clients, back and forth coordination for process improvement. Monitor service level and provide real time assistance.
2007
-
2012
Spi Global
(Operations Supervisor)
Handled Tier 2 Technical support. Coordination with engineering and NOC (Network Operation Center) for any reported downtime for a specific area/station. Client coordination for process improvement.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Design
My expertise includes logo design, branding, illustration, and print design.
Amazon Product Research
Conducting market research to identify popular and profitable products, evaluating suppliers, and negotiating deals.