2014
Bachelor of Hotel and Restaurant Management
University of Cebu Lapu-lapu and Mandaue
More Info About Me
Hello! I’m Rose
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Facebook Ads
Email Management
Certificates
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My Experience and Education
May 2021
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March 2025
Teology Cafe Restaurant
(Store Supervisor/ Admin Staff/ Barista/Cashier)
• Provide training for newly hired employees and ensure ongoing staff development by helping them to enhance their skills and knowledge.
• Scheduling shifts to ensure adequate coverage and managing employee performance.
• Response inquires on the restaurant page and maintains excellent guest satisfaction.
• Responsible in posting the restaurant page.
• Ensuring food quality, hygiene, safety and meet quality standards and company policies.
• Take calls and messages for orders, inquiries and addressed concerns promptly.
• Resolved guest concerns and complaints to maintain a positive atmosphere.
• Maintained contact with kitchen staff, management, serving staff and customers' concerns were addressed.
• Handle cash transactions and reports.
• Monitor financial performance, including managing costs, budgeting, and achieving sales targets.
• Assist in computing and check Payroll of Staff
• Oversee inventory control, ordering, food sanitation and quality control of food products.
• Report on management about operations, performance and any concerns.
April 2019
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March 2020
Dusit Thani Mactan Cebu
(Service Associate/Cashier/Receptionist/ Minibar/Room Service/Banquet Waitress)
• Handles transactions efficiently and accurately, ensuring customer satisfaction while maintaining a clean and organized area.
• Welcoming guests, assist in inquiries in restaurants and handles administrative tasks like booking, answering calls, handles email and any form of communication.
• Provides excellent Customer Service.
• Handle cash transactions and reports.
• Answering customer inquiries, processing orders and taking care of the guest and addressing complaints.
• Provides information about products, services, and company policies.
• Maintains accurate records of inventory ensure proper storage, and managing the flow of products, including receiving, moving, and handling returns.
• Operates cash register or POS, accept payments cash/debit/voucher or coupon.
• Coordinates with the Manager and Supervisor to establish clear communication channels and hit target goals.
November 2018
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March 2019
Tutor
(Online and Homebased Tutor)
Provides academic assistance to students remotely, utilizing various online tools and platforms. It include tutoring sessions, help students understand concepts, complete assignments, prepare for tests, and improve their overall academic performance.
July 2015
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November 2015
Sanford Marketing Corporation
(Receiving and Dispatching Unit)
Managing the flow of goods and materials both into and out of a facility. This includes receiving, verifying, and storing incoming shipments, as well as preparing and dispatching outgoing shipments. The role also encompasses maintaining accurate records, ensuring inventory accuracy, and adhering to safety procedures.
Dec 2016
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September 2018
Abaca Company ( Tavolata Italian Cuisine)
(Service Associate/Cashier/Receptionist)
• Operates POS and handles cash transactions receipt
• Do the daily Reports and ensure it was all correct and no discrepancies.
• Welcomes the customers with a warm smile and assist them by providing excellent customer service.
• Answer phone calls inquiries , takes reservation or process orders via pick-up.
• Attention to details.
• Ensure all the area is tidy and clean.
• Coordinates to our supervisor and kitchen team to ensure harmonious environment.
• Conduct a thorough inventory to insure all stocks are properly store and apply FIFO and reorder any items that are running low and out of stock.
• Upsell and Suggest selling to the Customers
May 2016
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Nov 2016
Abaca Company ( Beqaa Lebanese Cuisine)
(Service Associate/Cashier/Receptionist)
• Provides good Customer Service
• Attend to Guest Orders and Upsell the best food and drinks that includes wines and cocktails that compliments to the dish
• Answer Telephone Calls Inquiries and Reservations
• Follows SOP in the Restaurant
• Setting up the table and counter
• Greeting the Guest in a bubbly manner
• Maintain Good hygiene and Cleanliness in the Restaurant
• Process Payments and Official Receipts of the Guest
Jan 2016
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April 2016
Cafe Cesario ( Mactan International Airport )
(Airport Restaurant staff)
• Provide excellent Customer Service and Prioritize Guest Satisfaction
• Generate more Sales by Upselling more in the menu
• Collaborate and communicate to the team, especially with our Manager and Supervisor
• Do graveyard Shift duty
• Maintain Cleanliness and Organize the area
Jan 2015
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June 2015
Waterfront Cebu City Hotel & Casino
(Lobby Lounge Service Associate)
Responsible for providing excellent customer service to guests in a hotel's lobby lounge, includes greeting guests, taking orders, serving food and drinks, maintaining cleanliness, and ensuring a positive experience for all guests.
May 2014
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Dec 2014
Shangrila Cebu
(Banquet Waitress)
Responsible for providing efficient and friendly service during events, such as weddings, banquets, gala and conferences, setting up tables, serving food and beverages, and clearing dishes, also assist with event set-up and ensures a clean and welcoming atmosphere, and provide excellent customer service.
My Services
Email Management
Manage and handles Emails for client
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Administrative Support/ Data entry
Search the Internet for information on a wide variety of topics. Organize and provides support.
Customer Support
Provides timely responses, clear communication, and personalized solutions .