2009
University of Cebu
Bachelor of Science in Information Technology
More Info About Me
Hello there! My name is Mary, and I am your Virtual Assistant and Social Media Manager. After years of working in the corporate world, I've always wanted to work from home. Who wouldn't want to be like that? The permanent work-from-home arrangement, flexible working hours, no travel, and you're at home with your family! When I started working as a Virtual Assistant/Social Media Manager, I was able to accomplish this.
It's not easy being a Virtual Assistant/Social Media Manager, but it's what I enjoy doing. This is my true calling. I am an enthusiastic social media manager who focuses primarily on Facebook, Instagram, Pinterest, and Twitter. Using Facebook Creator Studio and Hootsuite, I was able to automate approximately 90% of my day-to-day social media posting without sacrificing quality.
I worked as a Customer Service Professional for 5 years before becoming a freelancer. Then the pandemic struck the country – or, more accurately, the world. We had to look for another job because we had to temporarily stop working while the company figured things out. Fortunately, I discovered Upwork and signed up for an account. I began applying for Virtual Assistant jobs and eventually got my first client.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry Keyers
Graphic Design
Customer Service
Office Software
Appointment Setting
Internet Research
Certificates
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My Experience and Education
2021
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Wyatts Pharmacy
(Freelance Virtual Assistant)
• Maintained positive work ethic and commitment to providing excellent service.
• Improve operations efficiency and customer satisfaction.
• Managing heavy load administrative tasks with accuracy.
• Setting Appointments
2020
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2021
Office Partners 360
(Data Analyst in Examity)
• Troubleshoot Test-Takers Exam Appointments
• Process Payment and Refunds for Test-Takers
• Email Management for School Account Managers
2019
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2020
Wayfair
(Email Support Specialist)
Multitask while providing excellent customer service in resolving their questions and concerns about their delivered or undeliverable orders.
2018
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2019
iPloy Staffing Solutions Inc.
(Posting Specialist)
• Monitors and corrects errors that are directed to professional billing work queues
• Posts self-pay remittance files to the system's guarantor accounts
2016
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2018
24/7. AI (AT&T) | July 2
(Customer Service Representative (Chat Support))
• Address billing concerns of customers and inquiries in a timely manner
• Maintain perfect Attendance and great customer satisfaction surveys weekly
2009
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2006
Eleven 22 Sales, Inc.
(Data Entry Specialist (Application Specialist - Peachtree))
• Encode Order and process invoices in Peachtree
• Process printing of waybills and monitor the dispatch of the orders.
• Keep track of all inventory every week
My Services
Social Media Manager
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Manager
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Data Entry Keyers
Data entry Keyers are responsible for inputting a high volume of data from multiple sources into a database.
Calendar Management
Easiest way to manage your projects and tasks. Manage all your team's work in one place and improve accountability.
Email Management
Email is the most powerful form of business communication and with these effective strategies.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.