2007
Tool Engineering Technology
Technological University of the Philippines
More Info About Me
I'm a customer service representative with experience providing positive outcomes. I am passionate about working directly with clients to provide appropriate solutions for them. I handled calls, resolved complaints, and followed up to address any issues with the customers' experience.
If you need someone experienced, independent, thorough, and can start immediately
– HIRE ME 😊
My Skills and Competencies
Web Research
Social Media Management
Data Entry
Customer Service Specialist
Certificates
My Experience and Education
2023
-
2025
Mobooka LLC
(Customer Service Specialist)
Proficiently modified orders according to customer preferences, ensuring accuracy and timeliness in e-commerce platforms.
Demonstrated excellent multitasking abilities by efficiently handling incoming calls, emails, and live chat customer inquiries regarding orders, product information, and general assistance.
Processed returns and refunds in adherence to company policies.
Resolved customer issues and ensured a positive shopping experience.
Utilized effective communication skills to interact with customers across various channels, and provided prompt and helpful responses to inquiries and concerns.
Maintained detailed records of customer interactions and order modifications.
2018
-
2022
Radisson Blu Hotel, Kuwait
(Hostess/Customer Support)
Managed online delivery platforms (Cravez, Deliveroo, Talabat), input orders into Micros, and confirmed orders with customers.
Responded to customer inquiries via phone calls and emails.
Handled customer complaints and provided appropriate resolutions.
Conducted telemarketing for various promotions and special offers.
Ensured accurate and timely processing of online delivery orders.
2016
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2017
Telus International Philippines
(Customer Service Representative)
* Showing empathy for irate riders and drivers while resolving issues and addressing negative experiences
* Providing excellent customer service assistance via CRM platform, Zendesk, and live chat
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.