2007
Tool Engineering Technology
Technological University of the Philippines
More Info About Me
I'm a customer service representative with experience providing positive outcomes. I am passionate about working directly with clients to provide appropriate solutions for them. I handled calls, resolved complaints, and followed up to address any issues with the customers' experience.
If you need someone experienced, independent, thorough, and can start immediately
– HIRE ME 😊
My Skills and Competencies
Web Research
Social Media Management
Data Entry
Customer Service Specialist
Certificates
My Experience and Education
2022
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2023
One Solutions Store
(Customer Service Specialist)
* Answer incoming calls to assist customers with updates on the tracking and delivery of their order.
* Cancel monthly subscriptions using Checkout Champ and put internal notes in the email tracking system
* Responds to emails and voice mail through Re:amaze and Aircall
* Modify the orders as per customer’s request and document it in CRM
* Processing of returns and refunds as per company guidelines
2018
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2022
Radisson Blu Hotel, Kuwait
(Hostess/Customer Support)
* My tasks focus on customer support, handling phone calls and emails, resolving complaints, and managing online deliveries
2020
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2020
The Zipe Store
(General Virtual Assistant)
* Assisted in scheduling appointments through Google Calendar, Zoom, and personal
* Assisted in travel management ( booking flights, hotels, and restaurants)
* Managed online store by responding to customers' inquiries
2021
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2021
Fashion Puzzle
(Product Researcher)
* Researching new products for Amazon Dropshipping using Online Arbitrage and Helium 10
* Displays a list of items based on a category or search term
* Created detailed reports on the item I searched for and then uploaded them into Google Sheets
2016
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2017
Telus International Philippines
(Customer Service Representative)
* Showing empathy for irate riders and drivers while resolving issues and addressing negative experiences
* Providing excellent customer service assistance via CRM platform, Zendesk, and live chat
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.