2016
Associate Degree in Information Technology
Datamex Institute of Computer Technology
Get to know me
Hi this is Mary but you can also call me by my nickname " Mariya" .
Finished associate degree in Information Technology in 2016,
I'm a very positive person , jolly and outgoing while maintains a high level of professionalism, patience and handles tasks with accuracy and efficiency. I highly value Integrity and trust most specially in this field.
I've been from BPO industry as an acct manager in a financial account for 2 years , I also handled technical support role in a Telecom company specializing in resolving customer's technical issue, set an appointment when needed and also do sales (minimal) for customer who wants to upgrade there subscription and bill queries and lastly my most recent one as a Customer Care Specialist where I handled Inbound calls and emails for a cash back program.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
January 16,2023
-
April 11,2023
Coverdesk
(Virtual Assistant)
I worked in agency for a Homeowner's Insurance agency as a Virtual assistant.
My duties and responsibilities are the following ;
* Data Entry
* Updating information on CRM,
* Calls(Inbound/Outbound )
* Emails
* Memo's
2022
-
2022
Tenerity Philippines Inc.
(Customer Care Specialist)
• Respond professionally, accurately and in a timely manner to customer contacts
(primarily inbound calls and may also encompass outbound calls, email, etc.).
• Actively demonstrate and behave in accordance with company values.
• Achieve individual performance objectives and standards that help meet
departmental objectives and organizational service level agreements.
• As part of a team, freely share and discuss ideas related to improving standards and
practices and customer interactions, as well as discuss where projects and
department improvements could be made.
• Attend and participate in monthly team briefings, training workshops and update
briefings when required.
• Along with your team leader: take personal responsibility and actively participate in
ensuring that knowledge of products, services, procedures and systems is
comprehensive and up to date. Identify areas where additional training may be
required to ensure continued quality, productivity, and personal development.
• Carry out any other tasks or duties as may be set from time to time. This may
include flexible scheduling, working overtime as needed, acquiring new skills, or
assisting with other business needs.
2018
-
2021
Alorica Philippines
(Technical Support)
Handling Inbound Calls resolving the customer's internet technical issue.
Complete reports detailing requests for technical support, the actions done to address them, and the precise dates and parties involved
Be the first point of contact for any client inquiries regarding computers and systems.
Fix the technical problems causing network disruptions
* Set an appointment (when needed)
* Billing and Sales (Minimal )
2018
-
2018
Riviera Mercantile (Isetann Recto)
(Cashier)
Handle cash, credit, or check transactions with customers
Scan goods and collect payments
Ensure pricing is correct
Issue change, receipts, refunds, or tickets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.