2012
Bachelor of Science in Information Technology
Cagayan State University
More Info About Me
Goal Oriented
My Skills and Competencies
Social Media Management
Data Entry
Customer Service Representative
Certificates
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My Experience and Education
2020
-
2023
Teleperformance Malaysia
(Content Moderator | Team Lead)
Review videos based on the clients standard and the policy.
Review specific videos for monetization purposes
Handled 15 agents and monitored their progress as well as coaching them to
cultivate their knowledge and skills to provide excellent customer experience.
2015
-
2020
Teleperformance Philippines
(Customer Service | Team Lead)
o Interacts with the member and handles the inquiries of the
members in regards with their account status, missing points, and reservations.
o Assisting guest’s with their billing issues and handling complaints.
o Handled 15 agents and monitored their progress as well as coaching them to
cultivate their knowledge and skills to provide excellent customer experience.
o Ensuring agents understand and comply the objectives, performance standards,
as well as company policies.
2013
-
2015
Globe Telecom
(Customer Service(Non Voice))
o Process Postpaid Application.
o Verify member’s account.
o Postpaid Sim Card activation.
o Terminate inactive phone number
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service Representative
Interacts with customer in regards with account status, missing points, and reservations. Assisting guest’s complaints.