2012
Bachelor of Science in Information Technology
Advance Central College
Customer Service Associate
Highly skilled and detail-oriented customer service representative with almost 5 years of experience providing customer support/customer care in busy call center environment for travel and healthcare industry employers. With an unwavering commitment to customer service, excel in listening to customers needs and an ability to build productive relationships, maintaining positive and friendly disposition to win customer's loyalty and satisfactions. Hoping to use my wealth of experience to attain an employment to a customer service role.
My Skills and Competencies
Medical Virtual Assistant
Customer Service
Cold Calling
Administrative Assitant
Social Media Management
Data Entry
Content Creator
Calendar Management
Certificates
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My Experience and Education
Sep 2022
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Oct 2024
EXL SERVICE PHILIPPINES
(Health Advocte)
Answer incoming phone calls from healthcare providers.(i.e. physicians office, clinics) and identify the type of assistance the provider needs.
Verified the health insurance benefits for provider and member services.
Knowledge of Medicare/Medicaid and Aetna Commercial Plans.
Handle calls for providers giving detailed information about benefits and eligibility for members in states with Aetna Commercial plans.
Feb 2020
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Jul 2022
WNS GLOBAL SERVICE INC
(Customer Service Associate)
• Assist customers with online bookings such as researched destinations , arrange travel, hotel and transportation bookings and supervised payment online to ensure proper handling of sensitive information's.
• Develop collaborative professional relationship thru clear and effective communication with vendors
• Desolved customer issues and complaints promptly and professionally , such as changing their flights, hotel and car reservations, help their follow-up with refunds using SABRE and AMADEUS SYSTEM.
My Services
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Service
Handle complaints, provide appropriate solutions for customers and follow up to resolve any issue their customers experi
Medical Virtual Assitant
An experience healthcare advocate who provides patients benefits and eligibility.