2003
Bachelor of Science in Economics
University of the Philippines, Diliman
More Info About Me
I started working as a customer service representative and eventually I got promoted as a quality analyst, product knowledge trainer and then as a team manager in BPO Healthcare, Customer Service and Logistics companies. I left the corporate job and started working as a Service Specialist for an IT/Finance company based in the US. I also currently do part-time SEO writing, ghost writing and medical summary writing.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
April 2022
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February 2023
Tech Policy LLC
(Executive Assistsant to the CEO)
2019
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2022
Servingintel INC
(Service Specialist)
Work with the Payment Solution Specialist by creating merchant applications, doublechecking signed and confidential information submitted by clients. Keeping a good business relationship with the clients and attend to their business needs.
2015
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2018
ACCESSHEALTHCARE SERVICES MANILA, INC
(Team Manager)
Evaluates, provides feedback, mentors, and motivates employees to provide excellent service. Handles supervisory calls or client escalations. Identify performance gaps. Provides coaching for performance improvement. Consolidates monthly performance metrics and delivers it to each team member. Reports analysis.
2013
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2014
INGRAM MICRO BPO Philippines LLC
(Training and Quality Specialist)
Works collaboratively with Operations and the North American Business leaders to set training and quality performance standards. Responsible for creation, revision and documentation of process SOPs, training modules and materials. Facilitation of Process training to new hires.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products & services by developing copy for websites, social media, marketing materials.