2016-2018
Call Center Management
Bulacan Polytechnic College
More Info About Me
I am a high-profile Help Desk Technician/ Virtual assistant whose expertise is to create fresh ideas that will make my clients business to upscale even more. I get things done. I worked with elite companies from the past including Amazon, Verizon, and Master Card to name some of them. I have wide range of skills and knowledge when it comes to Marketing, Sales, Web Development, Website Administration and Customer relation.
My Skills and Competencies
Active Directory
Microsoft 365 Exchange
Service Now
Customer Success Management
Video Editing
Sales Expert
Social Media Manager
Facebook Ads Management
Data Entry
Shopify VA
Certificates
My Experience and Education
10/2021
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Up to date
Stefanini
(IT Help Desk)
• Admin task including termination, adding members to Egnyte, creation of SharePoint etc.
• Helping users with Mac/Windows hardware/software TS, VPN issues, basic use of Microsoft 365.
• Workday site administrator.
2021
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Sun Life Advisor Marketing Manager
(Social Media / Content Creator)
• Creating unique content for views and engagement
• Video editor and graphic design artists.
• Admin
11/2021
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05/2022
AKON
(Virtual Assistant)
• Sorting and filing documents.
• Provide after-sale support. Including order updates, refunds, and replacements.
• Distributing tasks to colleagues.
• Running Ads and creating marketing strategies and campaign
• Responsible for getting customer card details for order processing.
08/2020
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09/2021
Toll Group
(Virtual Assistant)
• Tracking parcels for consumers making sure they receive them on time. Filing Investigation reports if needed by creating inquiries using Salesforce.
• Collaborating with the freight investigators to resolve parcel issues while continuously communicating with the customer via phone and email to make sure they feel helped and assisted.
1/2019
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11/2019
Newell Brands
(Client Relation Expert)
• Answer inbound queries from customers about our products and services via phone, email, chat, or social media channels.
• Respond promptly and courteously to incoming requests. Intensify escalated requests as appropriate.
• Was encharged of order processing, order replacements, refunds, and other general admins tasks.
1/2018
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1/2019
Virgin Mobile
(Sales Clerk)
• Cold calling potential clients to market our product and services by highlighting promotions that tailor-fit customer needs.
• Create urgency in every sales call. Explaining what's in it for them to avail our services.
• Keeping a close eye on our competitors. Keep track of their offers, marketing strategies, prices to create a better offer.
01/2015
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01/2017
Verizon
(Help desk)
• Assisting clients in password reset, computer issues, and installing apps.
• Troubleshoots phone, internet, and T.V. services.
• Co-ordinate escalations to internal teams or other departments as required
1/2014
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1/2015
Amazon
(Client Relations Coordinator)
• Provide excellent customer experience by managing customer expectations and solving problems promptly.
• Answer inbound queries from clients about our products and services.
• Was encharged of order processing, order replacements, refunds, and other general admins tasks.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Shopify VA
I will likely be tasked with product, supplier, discount, and competitor research.