2019
BSED – Major in Mathematics
Innovative College of Science & Technology
About Me
Hi! I’m Mary Nova Mabunga, a passionate Virtual Assistant and Data Entry Specialist dedicated to helping entrepreneurs and business owners stay organized, efficient, and stress-free.
With over three years of experience in customer service and data management, I’ve mastered the art of keeping information accurate, well-structured, and easy to access. From updating spreadsheets and maintaining databases to managing emails and organizing records, I make sure every task is handled with precision and care.
I’m known for being detail-oriented, reliable, and proactive — someone who takes initiative and always strives to make processes smoother and more efficient. My goal is to deliver work that not only meets expectations but also helps businesses run effortlessly.
If you’re looking for a dependable VA who values quality, consistency, and teamwork, I’d love to be part of your success story. Let’s make your operations more organized — one task at a time!
Professional Skills
What I Do Best!
Administrative Support
Data Entry
Fast and accurate typing
Microsoft Excel
Google Sheets & Google Workspace tools
Data Management
Certificates
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Professional Experience
A Blend of Customer Service and Data Management Expertise
2025
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2025
PRO VA
(Data Specialist - Trainee)
Entered, organized, and maintained accurate data using Microsoft Excel and Google Sheets.
Conducted detailed online research to compile company, executive, and customer information.
Created structured spreadsheets with clear formatting, filters, and formulas for easy analysis.
Cleaned and validated datasets to ensure accuracy, remove duplicates, and maintain consistency.
Managed customer purchase records, mortgage information, and business databases for reporting use.
Delivered high-quality, well-organized data outputs tailored to client requirements.
2021
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2024
Ibex Global Philippines
(Customer Service Representative)
Handled multiple LOBs: Recipient, Shipper, and PCC
Delivered end-to-end logistics support through both voice and email communication, ensuring accurate shipment processing and timely delivery.
Managed client requests, pickups, and shipment updates while maintaining detailed records within CRM systems.
Coordinated with internal teams and stations to handle international shipments, restricted service changes, and document verification.
Responded to customer inquiries promptly and professionally, providing real-time updates and maintaining service accuracy.
Ensured a high standard of client satisfaction, accuracy, and operational efficiency across multiple business lines.
My Services
Reliable Virtual Assistance for Organized and Stress-Free Workflows
Data Entry / Web Researcher
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